Support Specialist - Irving, United States - KMS Lighthouse

Description

We are looking for a high-energy, driven
Support Specialist to join our organization KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers.

If you're interested in the intersection of technology, innovation, and knowledge, this is the place to be

The Tier 1 Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets.

The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.