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    Operations Support Specialist III - Norfolk, United States - Obsidian Solutions Group LLC

    Obsidian Solutions Group LLC
    Obsidian Solutions Group LLC Norfolk, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    Primary Location: Hampton Roads, VA

    Must be a U.S Citizen

    Security Clearance: Secret

    This position is contingent on contract award.

    Obsidian Solutions Group (OSG) is seeking an experienced and motivated Operations Support Specialist III to join our team. Supporting the Information Technology (IT) support services for Mid-Atlantic Regional Maintenance Center (MARMC).

    Mid-Atlantic Regional Maintenance Center (MARMC) has a stated Vision and Mission that is the foundation upon which all MARMC resources should direct their performance: Vision: "First in Maintaining Global Force Readiness." Mission: "We Fix Ships."

    Specific Responsibilities

    • Prepare activity reports and progress reports relating to the information systems audit functions.
    • Provide service delivery oversight, technical support, and interpretation of policies and procedures and the contract.
    • Serve as the focal point for command input to the Regional CTR concerning NMCI orders, requirements, service delivery, and payment entitlement and performance.
    • Serve as liaison for any third-party vendors providing IT services and support for legacy applications and/or systems not transitioning to the NMCI environment.
    • Serve as primary interface for IT issues with the site directorate IT representatives and provide guidance and direction to these personnel as it relates to NMCI and third-party requirements and issues.
    • Provide technical oversight and disseminate guidance to customers passed down by USFF and NMCI.
    • Assist with escalation and resolution; monitor issues and verify issues are resolved. If an issue remains unresolved, escalate with service desk, field services, or vendor to try and resolve the issue.
    • Coordinate the delivery and refresh of assets, software, and infrastructure. As well as report any network outages and local technical issues.
    • Assist with maintaining compliance with the Cybersecurity policy in regard to customer accounts and device connectivity.
    • Keep customers aware of any policy changes that would affect accounts, ports, seats, etc.
    • Create, modify, and track accounts.
    • Order and manage services as well as order any infrastructure that may be required.
    • Develop and maintain a standardized repeatable process for obtaining metrics for obtaining budget, administrative and asset data.
    • Review and analyze IT asset data,
    • Provide seat management and delivery tracking.
    • Create and submit monthly IT asset reports and metrics, as required.
    • Create, submit, and maintain lessons learned, as requested.
    • Develop and integrate user account management and other account management processes (e.g. file share/disk space management, MAC requests, content management, etc.).
    • Request the creation of NMCI, NMCI U-NNPI, and NMCI SIPRNET, and network accounts.
    • Provide support and communicate with customer service representatives to resolve account creation or logical move issues.
    • Submit new account and Move Add Change (MAC) requests to NMCI for NMCI, NMCI U-NNPI, and SIPRNET accounts.
    • Responsible for the IT inventory management plan to include key components of the inventory process, planning, preparation, inventory assets, reconciliation, and closeout of the physical inventory.
    • Review and maintain the physical inventory sheets.
    • Validate and record asset conditions.
    • Develop Standard Operating Procedures (SOPs) and provide updates quarterly or as tasked.
    Requirements:
    • Five (5) years of related IT Customer Technical Representative (CTR) experience.
    • Minimum of three (3) years job-related experience managing NMCI/NGEN toolsets and asset management systems (e.g. NMCI Enterprise Tool (NET)).
    • Bachelor's Degree or equivalent experience.
    • DoD IAT II - (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
    • Self-motivated, possess strong analytical skills and be customer oriented.
    • Clearly communicate ideas to others verbally and in writing.
    • Experience in MS Word, Excel, PowerPoint, and Project.
    • Strong organizational and technical management skills and ability to perform detail-oriented assignments.

    Physical Requirements and Work Environment

    • Normal Office environment

    Travel

    • N/A

    Company Description

    Obsidian Solutions Group LLC (OSG) is a fast-growing professional services firm based in Fredericksburg, VA. We create value for our customers by delivering technology-enabled & mission-oriented technical solutions that solve complex problems, protecting people, information, and assets. Our core capabilities are in providing Enterprise IT, Intelligence Analysis, Production & Development and Knowledge-Based Professional Services Solutions that enable the customer's mission. Obsidian Solutions Group LLC is a service-disabled, veteran-owned small business.

    A career at Obsidian Solutions Group means you are able to put your expertise, credentials, and talents to great use working with customers in the DOD and Intelligence Community, while enjoying the excitement of working in a fast-growing organization committed to making a difference for our customers and in our community. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. Obsidian Solutions Group is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.

    Our corporate philosophy is centered on hiring and retaining employees with the requisite skills, professional experience, personal commitment, and ethical standards necessary to foster a culture of operational excellence necessary to surpass our customer's expectations.

    Disclaimer

    The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    Obsidian Solutions Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, protected veteran status, and any other non-merit factor, or any other characteristic protected by law.

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