Director, Meeting - Dayton - HR & Onboarding

    HR & Onboarding
    HR & Onboarding Dayton

    22 hours ago

    $130,000 - $260,000 (USD) per year *
    Description

    The Director, Meeting & Event Services is a leadership role responsible for driving operational excellence, strategic delivery, and compliant execution of meetings and events team across regional and global markets.
    This role leads multidisciplinary event management and operations teams, ensuring best-in-class service delivery, financial performance, and client satisfaction. The Director provides strategic direction, resource oversight, and people leadership while remaining closely involved in the execution of complex meetings and events, including corporate meetings, conferences, trade shows, brand activations, and experiential programs. The role oversees end-to-end meeting and event management-from planning and venue sourcing through registration, logistics, on-site delivery, and post-event reconciliation-while ensuring alignment with company standards, client objectives, and cross-functional stakeholders.
    The ideal candidate is an experienced event operations leader with strong financial and operational acumen, a client-centric mindset, and a passion for building and leading high-performing teams in a fast-paced, deadline-driven environment.
    Key Responsibilities
    Client & Business Leadership

    • Strengthen and support long-term client relationship strategies across a diverse portfolio of accounts
    • Participate in RFPs, proposals, pitches, and client presentations
    • Serve as a senior escalation point for client issues, ensuring expectations, SLAs, and deliverables are met
    • Analyze and report on KPIs, operational performance, and client satisfaction, implementing corrective actions as needed
    • Provide sales and business development support for non-healthcare meeting and event services
    Operational Leadership & Delivery
    • Provide strategic leadership and direction across meeting and event management teams
    • Ensure consistent, high-quality execution of all events, delivered on time and on budget
    • Oversee end-to-end event planning and fulfillment, including venue sourcing, logistics, registration with Cvent, travel, AV, and onsite execution
    • Establish, refine, and enforce standard operating procedures, workflows, and best practices
    • Drive process optimization, efficiency improvements, and adoption of global delivery standards, templates, and tools
    • Lead capacity planning, utilization reporting, workload forecasting, and resource allocation across monthly, quarterly, and annual horizons
    Financial & Budget Oversight
    • Own operational financial performance, aligning staffing and delivery models with revenue and margin targets
    • Approve and oversee event budgets, cost controls, and vendor spend, including freelance and staffing costs
    • Monitor job logs, reconciliations, and financial reporting accuracy
    • Partner with Finance and Client Services on forecasting, margin management, and cost allocation
    • Identify and implement cost efficiencies through improved sourcing strategies, vendor partnerships, and operational models
    Team Leadership & Talent Development
    • Lead, coach, and mentor event teams across regions
    • Build and sustain a high-performing, collaborative culture aligned with company values
    • Partner with HR and Talent Management on recruitment, onboarding, training, and succession planning
    • Conduct regular performance reviews, 1:1s, development planning, and skills assessments
    • Oversee time tracking, utilization, holidays, and scheduling for direct reports and broader teams
    Tools, Systems & Reporting
    • Champion the effective use of event management and operational tools including Cvent, , and internal project management systems
    • Ensure transparency and accuracy in reporting, dashboards, and operational metrics
    • Support continuous improvement through data-driven insights and technology adoption
    Qualifications & Experience
    • Bachelor's degree in Event Management, Business, or a related field (preferred)
    • 8-10+ years of experience in the meetings and events industry
    • 5+ years in leadership, operational management, or people management roles
    • Proven ability to manage complex programs, budgets, and multi-disciplinary teams
    • Strong financial acumen with experience overseeing budgets and P&L performance
    • Advanced proficiency in Cvent and strong working knowledge of event and project management platforms
    • Strong business judgment, communication skills, and ability to operate under tight deadlines
    Core Competencies
    • Strategic leadership and operational excellence
    • Financial management and profitability optimization
    • Client relationship management and executive communication
    • Team development, coaching, and talent leadership
    • Problem-solving, adaptability, and continuous improvement mindset
    About Company:
    Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people's lives and our clients' business.
    OUR BRAND - What We Believe
    Passion
    is Paramount - We love what we do, take pride in doing it and celebrate what we accomplish.
    ABC
    Always Be CURIOUS - We explore the possibilities, discover innovative solutions, and learn from experience.
    We>Me
    Collaboration and transparent communication creates our best work.
    Trust
    is Earned - We are defined by our actions and held accountable to our co-workers, clients, and outcomes.
    Respect
    is Given - We understand, acknowledge, and appreciate the perspective and actions of others.
    Safety Notice:
    We want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.
    * This salary range is an estimation made by beBee
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