Level 1 Technician - Washington, United States - RCJ Consulting , LLC

RCJ Consulting , LLC Washington, United States

2 weeks ago

Description

Position:
Level 1 Technician

Clearance:
Active Secret

Shift:
Day/ Night Shift HST

Location:
(DC), Beltsville (MD), Culpeper (VA), and Denver (CO)

The Level 1 Technician is responsible for maintaining the datacenter environment and ensuring all customer server environments are secure, operational, and highly available through continuous proactive monitoring, customer support, and scheduled maintenance preparation.

Responsibility:

Provide systems availability monitoring and reporting
Provide systems diagnostics monitoring and reporting
Perform Incident capture, verification, diagnostics and
Perform data and system backups and restores
Perform Level I designated first call resolution
Maintain knowledgebase documentation

Desired Experience:

Required Skills:

1 to 3 years of related experience
Experience with system monitoring
Experience with Microsoft server products
Previous experience of building and repairing PCs and Servers
Previous experience in a customer service orientated position preferred
Good knowledge of PC and Server Hardware
Hardworking and copes well under high pressure
Self-driven with the ability to successfully work and promote inclusiveness in small groups
Ability to follow defined operational standards, understand data center critical infrastructure, and understand server operating systems
Strong verbal and written communication

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