Account Manager - Scottsdale - OnePoint Patient Care

    OnePoint Patient Care
    OnePoint Patient Care Scottsdale

    1 day ago

    $55,000 - $105,000 (USD) per year *
    Description
    Our Company
    OnePoint Patient Care
    Overview
    OnePoint Patient Care (OPPC) is a nationwide, hospice-dedicated pharmacy and PBM (pharmacy benefit manager) that specializes exclusively in supporting hospice organizations with medication dispensing, clinical guidance, delivery logistics, and formulary management.
    Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today
    We are seeking an Account Manager to support our Client Services team.
    The ideal candidate will have a Bachelor's Degree and previous experience in a client management, customer service, or client support role within a healthcare setting or other business-to-business setting desired.
    This primarily an in-office role, with some WFH offered
    Travel: 20% required
    We offer:
    DailyPay
    Flexible schedules
    Competitive pay
    Shift differential
    Health, dental, vision and life insurance benefits
    Company paid STD and LTD
    Tuition Assistance
    Employee Discount Program
    401k
    Paid-time off
    Tuition reimbursement
    Responsibilities
    • Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives
    • Supports Client Services team with tasks involving customer success, including report development, incident tracking and presentation building.
    • Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients
    • Manages their client base through the company's CRM software
      • This includes the tracking and management of activities, tasks, contacts, and other material events with clients.
      • It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy
    • On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management
    • Collaborates and assists the Client Services team in serving the account
    • Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources
    • Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved
    • May attend corporate/networking events and conferences
    • Establishes productive, professional relationships with key personnel in partner accounts
    • Performs other tasks as assigned
    Qualifications
    • Bachelor's Degree in business or related field preferred
    • Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting desired
    • Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team required
    • SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing desired
    • Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge required
    About our Line of Business
    * This salary range is an estimation made by beBee
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