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Director of Catering - Orlando, United States - Performance Hospitality
Description
Job DetailsJob Location
B Resort and Spa Orlando - Lake Buena Vista, FL
Education Level
Graduate Degree
Description
Company Overview:
Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests We manage a variety of branded, independent hotels in major US markets.
We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality.
We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.Purpose:
The Director of Catering and Convention Services is responsible for maximizing catering revenue and profit for the hotel by leading the catering sales strategy for the hotel, generate revenue through his/her own account base and oversee the catering sales team.
This person will be responsible for selling, planning, and executing all the meeting, social and wedding events of the banquet space in the Hotel.
Essential Functions:
Solicit new and develop existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
Reach individual booking revenue goals by selling including: space requirements, times, equipment, menus, themes, decorations, etc. Monitor convention activities on-site to ensure accurate and timely execution of convention/function arrangements.
Complete contracts and coordinate with the appropriate areas in the hotel.
Produce and distribute necessary information to communicate any changes updating information to hotel departments.
Use internal and external resources and data to develop strategic plans to incorporate local corporate and social catering segments.
Understand sales and business processes, support corporate and hotel goals and contribute to enhancement of customer value.
Manage catering/banquet sales activities to maximize revenue for the hotel. Identify customer business requirements and create customer offers, which result in increased revenue share for the hotel.
Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual marketing plan.
Focus on personal sales efforts to achieve maximum revenue return from key accounts.Focus on achieving annual hotel revenue goals as agreed upon and established in the annual budget.
Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer requirements. Articulate and leverage the benefits of the hotel to close sales opportunities.
Provide oversight to overall Catering function as well as Catering team consisting of Catering Director and Convention Services Manager. Establish solicitation goals with Catering Director and monitor all revenue goals and solicitation goals are met or exceeded
Qualifications:
High School Diploma or equivalent. College degree preferred. Minimum of five (5) years previous hotel sales, events experience with demonstrated sales, negotiation and closing skills experience preferred.
Qualifications
Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA's):
Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests' needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience.
Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.
Explore our hotels Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).
Continued Leadership Education Program We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).
Enjoy the Holidays We offer Seven (6) paid holidays throughout the year.
Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program.
Paid Time Off (PTO)
Celebrate You Choose one (1) paid day of personal celebration each year to use however you choose
"Performance Hospitality is proud to be an Equal Opportunity Employer.
Drug-free Workplace
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