Dispatcher/Router Combo - Morrisville

Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential commercial and roll-off lines of business Handles incoming service orders directs drivers resolves service issues Interacts with customers that includes Waste Management customer service sales operational staff Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs Some travel up to 15 may be required to work face to face with sites dispatcher is responsible for Dispatches drivers to calls as they are received using information on customer needs drivers locations loads daily factors balance cost customer satisfaction Works sites service department optimize routes based daily needs Assigns routes service tickets appropriate drivers throughout day next determines route actions assures completion Handles fields incoming calls e-mails from customer sales departments managesservice requests containers within Market areas Initiates communication customers while drivers onsite resolving pick-up other issues delaying services Troubleshoots resolves delivery pick-up problems before resultingservice issues Ensures same-dayservice missed pick-ups managing routing tracking driver movement field This job has no supervisory duties The requirements listed below representative qualifications perform job Education High School Diploma or GED accredited Experience Six months relevant work experience team setting ability communicate several areas effectively Multi-tasking fast-paced environment excellent organizational skills Computer skills handle multiple programs systems basic connections troubleshooting Must communicate effectively professionally via email telephone devices Desire ability learn Waste Management proprietary software applications Required use motor coordination finger dexterity most workday Normal Home Office setting Expected base pay rate Remote position range represents good faith estimate position Specific salary offered successful candidate influenced variety factors including relevant experience education training certifications qualifications location Benefits eligible employee receives competitive total compensation package including Medical Dental Vision Life Insurance Short-Term Disability Company match 401K Paid Vacation Holidays Personal Days Please note benefits may vary site If this sounds opportunity looking please click Apply WM North America comprehensive waste management environmental solutions provider Previously known Houston Texas driven commitments put people first achieve success integrity company subsidiaries provides collection recycling disposal services millions residential commercial industrial municipal customers U.S Canada innovative infrastructure capabilities recycling organics renewable energy environmental solutions collaborates helps sustainability goals largest disposal network collection fleet North America largest recycler post-consumer materials leader beneficial reuse landfill gas growing network renewable natural gas plants electricity plants fleet nearly heavy-duty natural gas truck fueled more than half fueled renewable natural gas To learn about sustainability progress solutions visit Equal Employment Opportunity applicant will receive consideration employment regard race color creed religion sex sexual orientation gender identity national origin age disability status protected veteran applicable federal state local law For Canada committed principle equal employment applicants employees discrimination grounds protected human rights legislation Accommodations available request candidates taking part selection process notify require accommodation Real ID order travel air access federal property federal law requires individuals REAL ID TSA approved alternative This position may require successful candidate travel air business reasons servicedefederal property Accordingly successful candidates have willing obtain REAL ID TSA approved alternative We Are WM defines perks being WM family – benefits resources engagement activities We People First Committed Growth Investing You Family Stable Working Sustainable Tomorrow

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