Help Desk Support Specialist - Denver, United States - The Intersect Group

Description

Job Title: Help Desk Support Specialist

Overview: We are seeking a motivated Technical Help Desk Support Specialist to provide exceptional support to end users in resolving technical issues. This temporary position requires strong customer service skills, technical proficiency, and the ability to work effectively both independently and as part of a team.

Responsibilities:

• Respond promptly and professionally to telephone calls, emails, and personnel requests for technical assistance.
• Document, track, and monitor technical issues to ensure timely resolution.
• Open support tickets and provide assistance to end users once trained.
• Perform tasks such as creating and disabling network user accounts, and updating Microsoft Exchange information following established procedures.
• Collaborate with team members to handle support tickets efficiently, including assigning tickets to appropriate team members.
• Conduct yourself in a friendly and professional manner when answering call center phones, ensuring a positive customer experience.
• Demonstrate strong customer service orientation, actively engaging with users to understand and resolve their issues effectively.
• Ask relevant questions to gather information and support users with processes and procedures.
• Must be available to work from home on Fridays and be willing to participate in in-person interviews and CJIS certification training/exam.

Requirements:

• Associate degree in a related field preferred, or equivalent experience.
• Minimum of 1 year of experience in technical support or a related area.
• Familiarity with commonly used concepts, practices, and procedures in the field.
• Ability to follow instructions and pre-established guidelines.
• Strong teamwork and collaboration skills.