- Ensure catering sales meet budgeted levels.
- Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.
- Create and maintain a good working relationship with the Banquet Manager to ensure a high level of comfort with Banquet operations.
- Oversees the entrance of files into a trace system for proper maintenance and active solicitation according to Accounts Coverage Program (ACP).
- Prospect and establish an expanding base of accounts.
- Ensure proper communication to all departments.
- Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department.
- Effectively coordinate efforts between Sales and Food & Beverage management.
- Prepare monthly, weekly, and quarterly Food & Beverage forecasts as requested to monitor business flow accurately.
- Prepare Sales Action Plans, via the Account Coverage Program (ACP), and (KRA's) on a quadrimestral basis in order to focus on client needs and maximize sales efforts to minimize gap periods.
- Prepare performance benchmarks for Catering Account Executives and Catering Service Manager on monthly and quadrimestral basis.
- Prepare eighteen-month rolling forecast.
- Ensure that the department standards are met and that all company policies and procedures are adhered to.
- Ensure that all departments meets all federal, state and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.
- Responsible for planning, evaluating, organizing, and directing the activities of the Assistant Director of Convention Services, Convention Coordinators, Convention Floor Managers, Convention Services Department
- Administrative Assistants & Office Manager, and oversee the activities of Convention Services Floor Operation through the individuals mentioned above.
- Responsible for working with the convention/meeting planners in coordinating the final details for conventions/meetings.
- Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
- Responsible for the overall condition of each function room and all Convention Service equipment.
- Provides the necessary training, motivation, and leadership for all department personnel.
- Participates in the final interview process and is responsible for hiring all departmental personnel.
- Ensures that department personnel are following all procedures, policies, and guidelines, as established by Omni Hotel.
- Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.
- Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
- Meets with major convention/meeting planners to coordinate final arrangements for convention/meetings.
- Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.
- Responsible for all administrative duties which are necessary in the functioning of the department.
- Forecasts payroll, public room income and meeting covers on an annual/quarterly/monthly basis.
- Perform any other duties assigned by management.
- Know emergency procedures (to include CPR) and work to prevent accidents.
- Has a working knowledge of Food & Beverage product offerings.
- Attend/conduct all designates Sales and Banquet meetings.
- Conduct monthly one-on-one meetings with Catering Managers.
- Attends weekly Forecast and Rooms Merchandizing meetings.
- Establishes a rapport with individuals in similar positions at other hotels.
- Attends out-of-hotel meetings as required.
- Advises hotel department heads of special requirements of groups coming into the hotel.
- Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.
- Ensures that the desired level of quality is maintained in all meeting room sets on a continuing basis.
- Ensures that all equipment used in the department is in good order, and uses preventive maintenance schedules for all equipment.
- Ensures that all function space in the hotel is well presented and maintains a scheduled cleaning program for each function room.
- Tours, on a daily basis, the hotel function space and spot checks meeting room setups.
- Conducts weekly department meetings.
- Tables and chairs when assisting room set-ups.
- Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine, scanner.
- Exterior of hotel with exposure to weather conditions
- Interior of hotel, in normal office conditions.
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Director of Conference Services - Green Cove Springs, United States - Omni Hotels
Description
Overview:
Amelia Island Resort
At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.
Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.
Job Description:The Omni Amelia Island Resort is searching for a Director of Catering & Convention Services The DOCCS oversees the Catering Sales & Convention Services Departments by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.
Location: On-property at Omni Amelia Island Resort (Fernandina Beach, FL)
Responsibilities:Tools and Equipment:
Working Environment:
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
