AI Support Experience Specialist - Raleigh
1 month ago

Job summary
We help maximize lives–both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer.Responsibilities
- Design, build, and continuously optimize AI chatbot playbooks and conversational flows.
- Monitor and analyze Chatbot performance (CSAT, resolution rates, deflection), identifying opportunities to improve resolution and customer experience.
- Collaborate with cross-functional teams to refine conversational design and ensure a smooth customer journey.
Job description
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