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Shift Support Manager, Any Time Availability
1 week ago
McDonald's Restaurants Washington, United StatesBenefits of joining our team start at $18.00 with prior McDonald's Management Experience & Serv-Safe Certified - - 2 weeks of PTO annually - - Bi-weekly and monthly incentive $$$ increases for great results - - This position has BCBS healthca Support Manager, Manager, Support, Sh ...
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Shift Support Manager, Any Time Availability
1 week ago
McDonald's Washington, United StatesBenefits of joining our team.... start at $18.00 with prior McDonald's Management Experience & Serv-Safe Certified 2 weeks of PTO annually Bi-weekly and monthly incentive $$$ increases for great results This position has BCBS healthcare benefits-medical, dental and vision 401k wi ...
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Customer Support Manager
3 weeks ago
MoreCommerce Washington, United States**As Ecommerce Marketplace Customer Support Manager, yo** **u will have a variety of important responsibilities, including managing our customer service team (currently a remote team of 12 agents primarily doing email support), overseeing a constantly evolving set of operational ...
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McDonald's Restaurants Washington, United StatesBenefits of joining our team Starting rates well above minimum wage - - This position has healthcare benefits-medical, dental and vision k with employer match - - This position is based on a 40-hour work week - - Advancement opportuni Support Manager, Manager, Support, Shift Mana ...
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McDonald's Washington, United StatesBenefits of joining our team.... · Starting rates well above minimum wage · This position has healthcare benefits-medical, dental and vision · 401k with employer match · This position is based on a 40-hour work week · Advancement opportunities · 100% discount on meals while ...
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Facilities Support Manager
3 weeks ago
University of Pittsburgh Pittsburgh, United States Full time regularOffice of the Dean-Dietrich School of Arts and Sciences-Pennsylvania-Pittsburgh-( The University of Pittsburgh, Dietrich School of Arts and Sciences, is seeking a highly motivated Departmental Facilities Support Manager to oversee physical plant for a four-building Life Science c ...
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F.N.B. Corporation Pittsburgh, United States Full timePosition Overview: · The Manager, Application Development and Support is responsible for the ongoing support and enhancement of the proprietary systems utilized in the Technology Business Solutions group of the Bank. The incumbent will manage, direct, and mentor a staff of appli ...
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Graduate RN, Licensed
4 days ago
Amedisys Washington, United StatesOverview · Washington PA · Monday - Friday 8a-5p with rotating On Call · (This is not a remote position) · Attractive pay · $ 75,000 - $ 82,000 / A · Collaborates with the HSP Clinical Manager and/or Peer Mentor to provide, coordinate, and direct the application of competent hosp ...
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Behavioral Support Manager
1 week ago
Community Options Pittsburgh, United StatesCommunity Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. · We are seeking a Behavioral Support Manager in Pittsburgh, PA. The Behavioral Support Manager uses best practices and technology within a community-based s ...
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Facilities Support Manager
1 week ago
University of Pittsburgh Pittsburgh, United States· Facilities Support Manager · The University of Pittsburgh, Dietrich School of Arts and Sciences, is seeking a highly motivated Departmental Facilities Support Manager to oversee physical plant for a four-building Life Science complex: Clapp Hall, Langley Hall, Crawford Hall, a ...
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Program Manager Support
6 days ago
The Ladders Sellers, United StatesJob Title / Labor Category Title · Program Manager Support · Location · SELLERS & ASSOCIATES - US (Primary) · Security Clearance Requirements · Secret · Job Description · Assist in planning, developing, and implementing various strategic, programmatic, and business models ...
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Manager of Individual Support
1 day ago
Pittsburgh Symphony Orchestra Pittsburgh, United StatesJob Description · Job DescriptionDoes This Sound Like You? · Are you a fundraising professional with a passion for the arts? Are you a strong writer and storyteller who also likes to dive into data? Do you want to work for an internationally recognized orchestra? If individual g ...
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Customer Support Manager
1 week ago
Select Energy Services Pittsburgh, United StatesCUSTOMER SUPPORT MANAGER · Job Details · Full Time / Part Time: Full Time · FLSA Classification: Exempt · Business Unit: Poly and Containment · Reports to: Operations Manager · Travel Requirement: Yes · Top Tier Benefits Medical, dental, vision, coverage in addition to life ...
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Senior Manager, Process Landfill
1 week ago
Waste Management Washington, United StatesAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. · Waste Management (WM), a Fortune 250 ...
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Sales Associate
5 days ago
Janie and Jack Washington, United StatesOur Sales Associate are iconic, approachable, and connected to our customers. They provide individualized experiences through authentic customer connections, offering expert styling advice. They build relationships naturally and embrace individuality and diversity. Who You Are: F ...
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SAP EWM Specialist
2 weeks ago
Innova Solutions Washington, United StatesInnova Solutions is immediately hiring for a SAP EWM Specialist · Title: SAP EWM Specialist · Location: Lawrence, PA 15055 · Duration: 6+ months · As an SAP EWM Warehouse you will: · Responsibilities include: · * Requires 1+ years' experience SAP EWM (Extended Warehouse Managemen ...
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Housekeeper
4 days ago
New Perspective Washington, United StatesAs the · Housekeeper , you will work throughout the community and laundry functions to create a safe, secure and inviting environment while developing and nurturing fulfilling relationships with older adults who want to stay active, be social and enjoy life. You will be responsi ...
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First National Bank Pittsburgh, United StatesPrimary Office Location: 30 Isabella Street. Pittsburgh, Pennsylvania Join our team. Make a difference - for us and for your future. · Experience with customer relationship management (CRM) system, Experience with IT development lifecycle, Hands-on experience with customer compl ...
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Unit Technical Support Manager
2 days ago
Naval Nuclear Laboratory West Mifflin, United StatesWorking at the Naval Nuclear Laboratory we foster pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, and Collaboration. Our company encourages diversity and inclusion in all its forms while ensuring the safety and reliability ...
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Territory Manager Market Support
6 days ago
US Foods Pittsburgh, United StatesARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.Join Our Community of Food PeopleThe primary purpose of this position is to develop and manage established as well as new customers, by selling food and non-food items to achieve s ...
Customer Support Manager - Washington, United States - MoreCommerce
3 weeks ago
Description
**As Customer Support Manager - Ecommerce Marketplaces, yo** **u will have a variety of important responsibilities, including managing our customer service team (currently a remote team of 12 agents primarily doing email support), overseeing a constantly evolving set of operational tasks related to maintaining our 3rd party distribution channel partnerships, and acting as our main customer advocate with respect to product development and other business decisions.** *****NOW OFFERING A $2,500 SIGNING BONUS*****
Join MoreCommerce We're a fast-growing startup helping to elevate entrepreneurs by providing easy access to top-selling ecommerce platforms and millions of valuable shoppers. Guided by the belief that simple technology will fundamentally disrupt global trade, Morecommerce provides software, services, and data to enable small business entrepreneurs to achieve their dreams. Read more at
**M** ost customer inquiries involve order related issues (shipping, returns, etc.), but you also must be equipped to provide guidance to shop pe rs on how to use our site and services effectively, troubleshoot and document technical issues and effectively manage disputes and claims across various 3rd party marketplaces.
Job Responsibilities:
Manage a remote team of 10-20 customer service agents
Set customer service goals for team members and help them reach those goals
Prioritize customer service queues to ensure SLAs are met across all selling channels
Research and escalate trending issues as appropriate
Identify effective process and/or technology based solutions to issues
Handle escalated cases, such as those which involve particularly upset customers or increased technical complexity
Oversee various manual processes which are required to ensure certain order updates flow between our system and supported selling channels
Research refunds and penalties levied by certain 3rd party distribution channels and file disputes when appropriate
Respond to comments on review sites and social media accounts
Represent the voice of the customer in cross-functional meetings
Desired Skills:
Great people skills
Excellent verbal and written communication skills
A positive attitude and willingness to go the extra mile for a customer
Willing to take initiative to complete tasks
Resilience; must be able to stay heads down and solutions oriented while working through stressful situations
Ability to troubleshoot web based software and document technical issues
Proficient at reconciling financial records and making accurate adjustments
Ability to calmly and professionally assist our most upset customers
Very strong computer skills (proficiency with Gmail, Google Sheets, Excel, Domo and Zendesk or other CRM tools preferred)
Qualifications:
Bachelors degree preferred
Customer service management or supervisory experience
Experience working with a high volume of email or other text based communication
Experience working with ecommerce highly desired; familiarity with Amazon, eBay, Walmart and other major marketplaces preferred
Retail experience is a plus
