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Genesys Cloud Engineer - Appleton, United States - EDCi
Description
Job Description
Job DescriptionBack to Career Opportunities
Genesys Cloud Engineer
Location: Remote
POSITION SUMMARY:
EDCi provides infrastructure and call center technology services and solutions to clients throughout
Wisconsin and the Midwest. Through our partnership and certifications with leading technology
providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality
of product and service the industry has to offer.
The Cloud Engineer will serve as an engineer on EDCi's Customer Care Professional Services team
providing both implementation and post implementation support. This role will closely interact with
both Field & Support Engineering aligning strategic objectives to provide "world class services" while
maintaining the highest level of quality.
Apply technical experience in associated technology field to resolve complex problems. Incorporate
advanced technical practices into processes, procedures and tools associated with service delivery.
Assist in determining solutions to complex problems and be recognized as having expertise in a technical
area.
When you join the EDCi team, you'll receive many perks, such as:
RESPONSIBILITIES:
fast-paced, business-critical, high profile problem solving.
PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
o Java/Java Script
o HTML
o Rest WEB Services
o Genesys Cloud CX API's
o Microsoft SQL Server
o Web-services, 3rd party API's
SECONDARY/OPTIONAL SKILLS AND QUALIFICATIONS:
This is a Remote (work from home) position.
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