Solutions Operations Manager - San Francisco
1 month ago

Job summary
We are looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Scaled Customer Experience organization.Our mission in RevOps is to empower Intercom's go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences.
Responsibilities
- Design scalable processes that improve how our Scaled teams plan deliver measure impact.
- Build data-driven frameworks dashboards bring visibility performance forecasting risk identification business outcomes including metrics quantify customers Fin performance AI Customer Support Agent customers retention.
- Quantify impact scaled programs e.g webinars academies in-product education by tracking adoption engagement effect Fin performance commercial outcomes.
Job description
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