General Clerk III - El Paso, United States - Highlight Technologies

Description

Overview:

Highlight is seeking a highly qualified individual for a full-time General Clerk III position to provide documentation and call center support for the Small Business Administration (SBA) El Paso Loan Servicing Center. The ideal candidate will be detail-oriented and a strong team player with the ability to work independently. Excellent communication and document processing skills are a must. The ideal candidate will also enjoy learning new software skills. If you're interested in being part of a team supporting government financial programs that assist Americans in natural disaster recovery, please apply

Assist with various administrative matters.
Maintain financial and/or other records (stored both manually and electronically).
Verify statistical reports for accuracy and completeness.
Compile information as requested.
Handle and adjust complaints and escalate employee issues and concerns.
Provide direction to junior clerk tasks to meet and exceed department requirements.
Makes simple adaptations and interpretations of a limited number of guides and manuals.
Provide training, as necessary.
Provide clerical support in various departments, as necessary.
Meet and maintain production and quality goals.
Abide by all company safety regulations.
Strong customer service experience.
Strong verbal, written, and interpersonal skills.
Ability to work as a team member.
Understand and follow Standard Operating Procedures, and apply common sense understanding to carry out written, oral, or diagram instructions.
Strong reading and keyboard skills.
Possess effective time-management skills.
Ability to maintain regular and punctual attendance.
Must have the mental ability to concentrate on fine details such as daily report conciliation.
Ability to repetitively lift objects weighing up to 40 pounds.
Ability to repetitively push/pull and transport objects using assistive equipment.
Experience with Microsoft Word, Excel and Outlook.

• HS Diploma
• 2+ years of experience
• Experience with Microsoft Word, Excel and Outlook.
• U.S. Citizenship.
• Public Trust Eligibility.

Preferred Qualifications:

• Excellent verbal and written communication skills.
• Previous clerical experience preferred

For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.

Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlights founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. To learn more about ESOPS, check out:

Were an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.

To receive compensation and benefits information for this role, contact us or email us at Please include the Req ID (this is at the top of the posting under the position title) in the subject line of the email.

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