- Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates;
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- Support technology-related issues in areas supported by performing various tasks as outlined below:
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Support I Desktop - Erie - Pomeroy Technologies
Description
Job Summary
This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management.
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• Responding to alert notifications or escalations related to user devices;
graphical-user-interface-level assistance with software applications including but not limited operating system updates for windows-based systems on both Apple products mac-based environments
The employee must document troubleshoot corrective action taken during initial step resolutions
The Position Requirements include:
Assist customer service representatives (CSRs) via phone email chat ticket submit help questions utilizing strong written verbal communications skills answering technical troubleshooting questions installing configuring setting up hardware/peripherals ensuring compliance IBDP data migration processes ensure readiness consistent across departments teams/governance groups creation establish update policy procedure guidelines standards company-wide resulting best practices product upgrades/minimize future interruptions,
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Desktop Support
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