Senior Director, Head of Risk Management - Newtonville - The RMR Group LLC

Description

Senior Director, Head of Risk Management

Job ID:

Location: US-MA-Newton

Department: Risk and Strategy

Overview

The Head of Risk Management is a high-impact leadership role responsible for protecting the capital, assets, and reputation of The RMR Group and its clients. Managing a national portfolio with $40B in assets under management, including 18,000 residential and 2,000 commercial units, the incumbent will evolve the risk function from a defensive compliance unit into a strategic value-driver. This role reports directly to the COO and serves as the primary risk advisor. The ideal candidate combines strategic vision with operational execution, leveraging technology and predictive planning to proactively identify, mitigate, and manage financial, operational, and insurable risks for multi-family, industrial, retail, office and other commercial properties.

Responsibilities

Insurance Strategy & Risk Placement

• Own the enterprise-wide insurance strategy across all RMR asset classes.
• Design, place, and optimize Property, Liability, and Specialty programs.
• Align coverage structures, deductibles/SIRs, and retentions with risk appetite and ownership models.
• Ensure lender and equity partner insurance requirements are met (with Compliance).
• Lead process improvements and technology upgrades (e.g., Origami Risk).
• Guide Operators in preparing for and responding to major events.

Claims Governance & Oversight

• Provide centralized oversight of all claims, including Bonds.
• Set and monitor settlement authority limits and escalation thresholds.
• Ensure consistency in claims handling, reserving, and outcomes across asset classes.

Stakeholder & Partner Management

• Serve as the primary contact for brokers, carriers, TPAs, and advisors.
• Lead negotiations on pricing, terms, and claim resolutions.
• Act as the main insurance interface for Asset Management and senior leadership.

Financial Transparency & Forecasting

• Improve visibility into projected insurance costs and market trends.
• Provide timely, reliable cost projections to Asset Managers.
• Enhance confidence in communications with equity partners and investors.

Governance, Reporting & Board Support

• Deliver portfolio-level reporting on losses, renewals, and emerging risks.
• Support leadership and Board/Audit Committee discussions on risk financing strategy.
• Recommend adjustments to coverage, retention levels, and funding approaches.

Organizational Capability Building

• Define clear ownership, standards, and processes within Risk Management.
• Build internal insurance and claims expertise.
• Reduce reliance on adhoc or operator-driven decisions.

Qualifications

• Experience: A minimum of 10+ years of risk leadership within institutional real estate or industry with comparable risk exposure.
• Education: Bachelor's degree in Risk Management, Finance, Insurance, Business Administration, or related field; MBA or Master's in Finance/Risk Management, FRM, PRM, or CRM designations highly preferred.
• Competencies: Exceptional executive presence, deep regulatory knowledge, crisis leadership and a track record of managing large-scale insurance renewals.

Total Rewards

The RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 21 hours per week are eligible to participate in The RMR Group's benefits plans, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• 401(k) Plan with Employer Match
• Holidays, Vacation & Sick Time
• Parental Leave
• Tuition Assistance
• Matching Gift Program
• Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance

The estimated base compensation range for this position is $234,000 to $254,000 per year. RMR considers several components including an individual's skills, qualifications, experience, internal equity, and market data.

Company Overview

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR's vertical integration is strengthened by nearly 900 real estate professionals in more than 30 offices nationwide who manage approximately $40 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a "Top Place to Work", by the Environmental Protection Agency (EPA) as an "ENERGY STAR Partner of the Year" and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR's mission is to create long term value for our clients by managing their investments and assets "like we own it" - an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn and Instagram @thermrgroup.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.