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Site Support - Jacksonville, United States - TEKsystems
Description
Job Description:
The Service Desk Specialist role is responsible for ensuring our customers receive the IT support they need for IT incidents and service requests by phone, email, and ticketing system 24 x 7.
If you have the ability to provide great customer experiences while maintaining strong attention to detail, time management, good communication skills, and a critical thinking mentality we encourage you to apply.
Position responsibilities:
o Software and hardware installs, support, and troubleshooting. Including Microsoft products and business specific applications.
o Wireless device support and troubleshooting, including Apple and Android products.
o Printer and scanning troubleshooting.
o Conference room support, including Webex, phone, and video conferencing
Skills:
Physical Qualifications:
Skills:
customer service, troubleshooting, phone support, technical support, help desk, Desktop Support, comptia a+, Comptia Net+
Additional Skills & Qualifications:
1+ year doing technical support.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.