Customer Service Specialist - Amarillo - Milan Institute

Milan Institute Amarillo

1 week ago

Description

We are seeking a skilled and enthusiastic Part-Time Evening Customer Service Specialist to contribute to the success of our student salon floor.

Position Overview

As a Customer Service Specialist, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will manage client appointments, provide excellent service, and support our students' learning and development in a dynamic and creative environment.

Responsibilities

Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
Provide exceptional customer service, attending to clients' needs and preferences throughout their salon experience.
Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
Process payments and manage cash register transactions.
Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.
Assist with other administrative tasks and salon projects as needed.

Requirements

A high school diploma or equivalent is preferred, along with additional education or training in customer service or hospitality.
Previous experience in a customer service role, preferably in the beauty or salon industry.
Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff.
Excellent organizational skills and attention to detail in managing appointments and salon operations.
Enthusiasm for working with students and supporting their learning and development.
The ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
Proficiency in using salon management software or booking systems is a plus.
BASIC KNOWLEDGE OF COSMETOLOGY SERVICES, TERMINOLOGY, AND BEAUTY PRODUCT BRANDS.
A professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
Flexibility to work evenings and weekends based on salon hours and client demands.

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