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Alexandria

    Front Desk Supervisor - Alexandria, United States - Remington

    Remington
    Remington Alexandria, United States

    3 weeks ago

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    Description
    Job Description

    What you will be doing


    Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.

    Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.

    Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

    Accurately check AM and PM discrepancy reports.
    Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments

    Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

    Location Description


    Experience the reinvented Hilton Alexandria Old Town, which has completed a renovation of guest rooms, restaurant, lobby and meeting space.

    Located in the historic, vibrant King Street neighborhood, directly across from the King Street Metro Station, our hotel is one of the most convenient hotels in Alexandria, VA.

    Requirements

    What we are looking for

    Ability to calmly work with high demand and/or upset guests
    High work ethic and self-initiative
    May be required to work varying schedules to include nights, weekends, and holidays
    Someone who enjoys working as and being part of a team that provides great experiences for our Guests

    #J-18808-Ljbffr
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