IT Support Specialist - Farmington Hills, United States - MalaceTEK

Description

Job Description

Job Description

As a technical support specialist, it will be your job to enhance the capabilities of computer systems so that the business can run smoothly.

You will work with whichever department needs your expertise and make any necessary tweaks or recommendations.


Duties and Responsibilities:
Assesses the potential of systems via compatibility tests between current programs and new programs
Reaches goals of computer systems by acquiring data, using it to create several choices and then recommending the best option
Studies capacity and workload of computer systems to evaluate potential enhancements or expansions
Solidifies specifications and goals of programs by adjusting and testing out new programs as they compare to the standards of the company
Makes improvements to current programs by assessing their specifications and objectives, implementing necessary changes, and suggesting new courses of action
Gets software production going by installing software into computers and inputting the commands necessary for proper functionality
Tests compatibility of new software with current programs and studies user objectives to formulate evaluations for software supplied by vendors
Ensures best software and hardware productivity by issuing instructions and answering questions to train people for proper usage
Commences hardware production by creating crucial connections and inputting commands
Tests computer components to maintain capability of company systems
Writes operating instructions for all users
Maintains information confidential to ensure continued client confidence
Keeps records of revisions and changes in software and hardware
Updates technical and professional knowledge by networking, partaking in workshops and reading professional publications

Requirements and Qualifications:
Problem solving skills
Ability to clearly present technical information
Experience with the testing and maintenance of new and current software
Ability to design and implement networks
Knowledge of scalability and load balancing
Capacity to improve processes
Ability to tune performance of networks, databases, and software
Knowledge of techniques for maintaining relationships with vendors

Job Posted by ApplicantPro

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