Director, Customer Success - New York
1 month ago

Job summary
We are looking for a Director of Customer Success to lead a global customer success team supporting our SaaS solutions in the health research and healthcare sectors.
++,+
Responsibilities
,+ Drive the strategic vision for customer success globally, ensuring alignment of customer success objectives with corporate goals.Foster a culture of customer-centricity, accountability, and continuous improvement.
Analyze customer feedback and usage data to identify risks and opportunities.
Monitor customer health metrics and proactively address risks to retention and satisfaction.+ ,+
Qualifications
,+10+ years of experience in customer success or account management,+Experience in SaaS or technology environments preferred.,+,Wolters Kluwer offers competitive benefits including Medical Plans,Vacation Time,Paid Parental Leave.Job description
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