Tech Support Engineer/IT - Fort Worth, United States - Yesway

Description

Who we Are:

Yesway, headquartered in Fort Worth, Texas, was ranked #2 in year-over year relative store growth on the Convenience Store News 2020 Top Growth Chains list, as well as being named 2022 convenience store of the year.

Yesways fast growing portfolio currently consists of over 400 stores located in Iowa, Texas, New Mexico, Oklahoma, Kansas, Missouri, Nebraska, South Dakota, and Wyoming, including most recently, the 300+ Allsups Convenience Store chains.

Yesway plans to grow its portfolio to over six hundred convenience stores in selected regions of the United States over the next several years.

Responsibilities:
You may be asked to Stage, configure, and install Verifone POS and Commander, Configure POS peripherals (drawer, scanner, receipt printer and pin pads);Install network switches, firewalls/gateways, UPS, and other network related hardware;Install back-office PCs, printers, and handheld scanners;Support and help troubleshoot POS, network, and back-office issues after go-live;Participate in and help organize the new store schedule and changes;Assist with projects related to hardware and software releases and rollouts;Lead onsite regional store migrations, acquisitions, divestitures, and new to industry store builds;Adhere to defined help desk request- and problem-solving process;Test fixes to ensure problem has been adequately resolved;Evaluate documented resolutions and analyze trends for ways to prevent future problems;Help perform and evaluate new to industry integrations and build the processes and procedures for how integrations are to be performed;Perform and exercise work and tasks, in an organized and detail-oriented manner;Keep workspaces clean and organized

Qualifications:
High School or associate degree plus three-to-five years experience;Previous experience coordinating and setting up new stores;Verifone VASC POS certification, ITIL Foundation, CompTIA A+, HDI TSP certifications are a plus;Prior experience with POS (preferably VeriFone/Commander, credit processing, and other convenience store tech experience are a plus;Experience with hand and power tools;Experience using multi-meters and toners to test cabling continuity, connectivity, voltage presences and voltage at the outlet;Ability to read network documents and diagrams, user manuals, and attention to detail of the assigned scope of work;Proven knowledge of Windows operating systems, PCs, printers, networking hardware and protocols, and other hardware, such as hard drives, video cards, cabling, routers, and hubs;Experience with PDI/Enterprise 8 a plus;Experience using productivity software (MS Office and remote support tools);Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components;Lifting and transporting of moderately heavy objects, such as computers and peripherals;High-level of personal accountability;Proven ability to manage time workload effectively and work well in a team environment;Strong verbal communication, interpersonal, and customer service skills; andGood analytical and problem-solving abilities

Preferred Skills and Competencies:
Collaborate with others and work effectively in a team environment;Effective communication;Problem solving in a fast paced and changing environment.
Yesway is proud to be an Equal Opportunity Employer. #LI-MM1 #LI-Onsite#J-18808-Ljbffr