Help Desk Technician with Security Clearance - Shaw Air Force Base, SC, United States - Agile Defense, Inc.

Description

At Agile Defense we know that action defines the outcome and new challenges require new solutions
That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests

Requisition #:

HELPD

Job Title:
Help Desk Technician Location: 850 Dryden Way, Bldg 1923, Shaw AFB, South Carolina 29152

Clearance Level:
Active DoD - Interim Secret Required Certification(s): DoD IAT Level II Certification

SUMMARY
Agile Defense has an immediate need of hiring a Help Desk Technician to work at Shaw AFB in Sumter, SC

JOB DUTIES AND RESPONSIBILITIES
Provide Help Desk support to the end user on a variety of issues.
The Help Desk support shall identify, research, and resolve technical problems for end users.

The Help Desk shall shall respond to telephone calls, emails and personnel requests for IT support; document, track and monitor problems to ensure timely resolutions.

Support creating, tracking closing, updating and resolving help desk trouble tickets
Perform domain account administration and management
QUALIFICATIONS Required Certifications
DoD IAT Level II Certification
Education, Background, and Years of Experience
2+ years of experience required
ADDITIONAL SKILLS & QUALIFICATIONS Required Skills
Excellent interpersonal, organization, writing, communicating, and briefing skills.
Strong self-starter attitude, team-oriented, and good communication skills are a must.
Strong/Natural understanding of and ability to demonstrate the

Agile Defense Core Values:
Happy, Helpful, Honest, Humble, Hungry, Hustle.

Must be well-organized and detail-oriented with the ability to coordinate, prioritize multiple tasks, and be adaptable to change to accomplish assignments.

Excellent Customer Focus/Satisfaction skills
WORKING CONDITIONS Environmental Conditions
Typical office environment
Strength Demands
Sedentary - 10 lbs
Maximum lifting, occasional lift/carry of small articles
Some occasional walking or standing may be required
Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met
Physical Requirements
Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse)
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental
Our culture is alive and evolving, but it always stays true to its roots
Here, you are valued as a family member, and we believe that we can accomplish great things together
Agile Defense has been highly successful in the past few years due to our employees and the culture we create together
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do
Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions
It's how we show up every day
It's who we are
Happy - Be Infectious
Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do
Helpful - Be Supportive
Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated
Honest - Be Trustworthy
Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support
Humble - Be Grounded
Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task
Hungry - Be Eager
Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges
Hustle - Be Driven
Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success
These Core Values are present in all our employees and our organization's aspects
Learn more about us and our culture by visiting us here
COVID-19 Vaccination Requirements Agile Defense is subject to federal vaccine mandates or other customer/facility vaccination requirements as a federal contractor
As such, to protect its employees' health and safety and comply with customer requirements, Agile Defense may require employees in certain positions to be fully vaccinated against COVID-19
Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information
41 CFR c)