Ambulatory Analyst - Toledo - Nordic

    Nordic
    Nordic Toledo

    1 week ago

    Description

    Make a difference. Be happy. Grow your career.

    THE ROLE

    The Analyst - Epic Application Management provides EHR design, build, testing and troubleshooting services for Nordic clients.

    KEY RESPONSIBILITIES

    • Performing basic troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic's customers
    • Fulfilling system requests from customers and translating needs into detailed requirement specifications
    • Monitoring issue queues, triaging for urgency and appropriate actions, then taking actions or assigning to other team members as appropriate
    • Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue
    • Building and configuring EHR applications to meet customer requirements and managing requests from your clients related to your area of application expertise
    • Performing analysis of workflows and system setup, and system audits as necessary including coordinating system upgrades and testing
    • Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while also providing updates to clients directly as needed
    • Following proper change control policies for application builds and configurations while developing and improving workflows and processes
    • Working on projects that may be assigned on and hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
    • Managing multiple clients and projects simultaneously with oversight from Senior Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar
    • Adapting own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities
    • Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers

    SKILLS AND EXPERIENCE

    • Post-secondary education or equivalent experience, required
    • Certification in relevant EHR application(s)
    • Must demonstrate and embody Nordic's maxims
    • Ability to apply problem solving skills
    • Excellent communication skills, written and verbal
    • Proficient with Microsoft Office applications
    • Strong attention to detail and ability to organize
    • Must be able to work independently, as well as within a team environment
    • Customer service experience and prior knowledge and experience in Healthcare IT and ITIL processes, preferred
    • Comfortable identifying and advocating for process improvements and willingness to lead improvement efforts

    ADDITIONAL DETAILS

    • Working in Madison, WI, is not required, but preferred. Trips to the Nordic Home Office in Madison, WI will be expected
    • Ability to take on-call rotations outside of core business hours, including nights and weekends
    • Ability to travel up to 10%
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