Customer Success Specialist - Remote, United States - Pluralsight

Description

Job Description:
Pluralsight's Strategic Customer Success team is seeking a detail-oriented and analytical Customer Success Specialist (CSS). The CSS plays a crucial role within Pluralsight's customer-centric framework, operating with guidance from the Senior Customer Success Manager (CSM) to ensure the success and satisfaction of our global accounts. To excel in this role, a successful CSS combines interpersonal skills, technical proficiency, adaptability, and a genuine commitment to ensuring customer satisfaction in both internal and customer-facing interactions.
Who You Are:

• Analytical Mind: Detail-oriented with a talent for analyzing datasets, you make data-driven decisions effortlessly.
• Customer-Centric Focus: You excel in understanding and prioritizing customer needs, building strong relationships, and contributing to overall satisfaction.
• Continuous Learner: With a growth mindset, you eagerly adapt to new concepts and technologies, constantly seeking to expand your knowledge and skills.
• Effective Communicator: Your clear communication style effortlessly conveys complex data insights to both technical and non-technical stakeholders.
• Critical Thinker: Possessing sharp critical thinking skills, you approach challenges with a problem-solving mindset.
• Self-Motivated: Proactive and driven, you take ownership of your responsibilities and go the extra mile without constant supervision.
• Empathetic Professional: With a genuine understanding of customer concerns, you bring empathy to every interaction, fostering positive relationships.
• Team Player: Collaborating seamlessly with cross-functional teams, you contribute to a positive team environment.
• Project Manager: Efficiently managing tasks and projects, you ensure timely completion and successful outcomes.
• Results-Driven: Motivated by achieving measurable outcomes, you bring a results-oriented approach to your work.

Responsibilities:
Strategic Global Account Support:

• Collaborate with Senior Customer Success Managers (CSMs) to provide essential support for strategic global accounts.
• Assist in ensuring seamless communication and coordination to meet the unique needs of global clients.

Platform Engagement and Product Awareness:

• Work closely with CSMs to execute tailored strategies aimed at enhancing platform engagement and fostering product awareness within strategic global accounts.
• Provide personalized support and guidance to users during enablement sessions, focusing on improving platform proficiency and promoting best practices for maximizing product benefits.
• Continuously monitor and analyze the effectiveness of executed strategies, leveraging feedback and data insights to refine approaches and optimize platform engagement on a global scale.

Custom Reporting Requests:

• Respond to and fulfill custom reporting requests from global clients, tailoring data outputs to meet specific customer needs.
• Collaborate with CSMs to understand unique customer requirements and ensure timely delivery of custom reports.

Experience you'll bring:

• 2-3 years of experience in a customer-facing role.
• Basic understanding of customer success principles and strategies.
• Strong organizational and communication skills
• Passion for technology and data
• Ability to translate technical subjects or features into value based conversations
• Ability to collect data, analyze results, and draw insightful conclusions
• Proficiency in data analysis tools, G-Suite, MS Office, Slack, CRM Tools, Zoom.

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.
For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.
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