Onsite Call Center Representative- Afternoons - Harlingen, TX
1 day ago

Job description
Overview:
$19.00/hr | Onsite Call Center Representative | Shifts: Afternoons
Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.
You'll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.
Veterans and military family members are encouraged to apply
Responsibilities:
What You'll Do
- Answer inbound customer service calls, emails and chats
Assist with:
Credit card and consumer loan questions
- Fraud-related inquiries and authorizations
- Checking, savings, and CD account maintenance
- Help members recover online credentials
- Complete account updates (authorized users, balance transfers, IRA changes)
- Document interactions clearly and accurately
- Escalate issues when needed and follow established procedures
- Meet service level, quality, and attendance expectations
Qualifications:
What We're Looking For
- 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus
- Call center experience preferred but not required
- High School Diploma or GED
- Strong verbal and written communication skills
- Comfortable handling difficult conversations professionally
- Ability to multitask in multiple computer systems
- Typing speed: 20 WPM with 90% accuracy
- Reliable attendance and willingness to work scheduled shifts
- Basic computer and troubleshooting skills
Pay Range: USD $ USD $19.00 /Hr.
Similar jobs
This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking and fraud support. · Answer inbound customer service calls emails and chats · Assist with Credit card and consumer loan questions Fra ...
1 month ago
Onsite Call Center Representative- Overnight · This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support. · We're looking for someone who is comfortable handl ...
3 days ago
Onsite Call Center Representative · Candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support. · ...
1 month ago
Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. · ...
3 days ago
· Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. · You'll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels. · ...
1 month ago
The licensed chemical dependency counselor will oversee treatment programs and plans for chemically dependent clients. · Degree from an accredited college or university. · Licensed Chemical Dependency Counselor. · ...
2 weeks ago
The Community Activities Officer will supervise program participants/juveniles in order to ensure compliance with All juvenile court ordered programs and services. Assist in transportation and supervision of program youths to and from J.J.A.E.P. and/or school related activities. ...
1 month ago
Director of Strategic Parent Engagement, Alpha - 200,000/year USD
Only for registered members
We are looking for an experienced Director to lead our strategic parent engagement efforts and drive the growth of our student enrollment pipeline. · This role requires a proven track record in consultative sales or high-touch customer experience roles, with expertise in working ...
2 weeks ago
Director of Strategic Parent Engagement, Alpha - 200,000/year USD
Only for registered members
Alpha School is on a mission to reshape education with a bold approach that harnesses AI to accelerate learning and unleash student potential. · ...
5 days ago
Director of Community Engagement, Alpha - 200,000/year USD
Only for registered members
Alpha School is on a mission to reshape education with a bold approach that harnesses AI to accelerate learning and unleash student potential. · Premium service for affluent families investing $40K+ annually · ...
5 days ago
Director of Strategic Parent Engagement, Alpha - 200,000/year USD
Only for registered members
We are a technology-driven startup demonstrating that every child possesses exceptional potential. Our students complete their core curriculum in two hours daily through AI-enabled applications dedicating remaining time to practical competencies: persuasive communication analytic ...
1 month ago
Description · Get ready to dive into the ultimate car wash adventure with Bluewave Express Wash We're not just washing cars – we're making waves, spreading joy, and building a community of servant leaders who are ready to make a splash. If you're energetic, social, and have a hea ...
2 days ago
We are redefining the home care industry and are a career destination in North America. We believe in Caregiving as a Career: · a career that is respected, valued and offers personal professional growth opportunities. · Create Happier Aging experiencesand client focused care in ...
4 weeks ago