Desktop Support Technician - Plano, United States - Capstone IT Staffing

Description

Capstone is helping our client hire a Desktop Support Technician to join their staff as a full-time employee. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered, you must be self-motivated, pleasantly assertive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to detail is a must.

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Direct Hire

Salary: $50-$60k

On-Site in Plano, TX

Summary:

· Install drivers / hardware

· New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)

· Hardware support (desktops, laptops, printers, etc.)

· 1st and 2nd level troubleshooting

· Assist with higher level tasks when needed

Qualifications:

· Intermediate knowledge of networking (wired and wireless)

· Office apps (documents, spreadsheets primarily)

· Desktop Support knowledge within a corporate environment (domains, DNS, etc)

· 1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)

· Great attention to details

· Willing to learn new tasks / skills

· Good written and verbal communication skills

· Pleasant personality and ability to clearly communicate with people.

· Must be able to succeed in a dynamic team environment and be open to overtime when necessary

Benefits Summary

· Health / Dental / Vision Insurance

· Life / Disability Insurance