TRUMATCH Senior Case Manager - Warsaw
4 days ago

Job summary
We are searching for the best talent for a TruMatch Senior Case Manager to be located in Warsaw,In this role you will serve as a primary point of contact for customers including surgeons sales associates patients and imaging centers worldwide.
You will perform coordination and tracking duties on active patient cases handle case tracking inquiries collaborate with design manufacturing teams to prioritize cases generate status reports perform transactions in cloud-based case management system ensure production timelines are achieved educate sales associates healthcare professionals with product offerings troubleshoot technical challenges navigate multiple customer web portals direct collaboration internal production departments development engineers marketing managers direct collaboration internal external groups vendors logistical support serve liaison between imaging center DICOM vendor images received proper format download review patient scan DICOM images verification checks passing imaging protocol create case cloud-based management system verify compare patient information system advise collaborate functional teams patient cases needing additional review educate imaging center personnel Imaging Protocol assist technical questions as well as additional tasks required coach lead direct reports achieve target metrics customer SLAs Qualifications Requirements Minimum years in patient or customer facing role Bachelor s degree required Life sciences biomedical imaging healthcare related fields preferred Previous leadership experience coaching managing direct reports preferred Experience handling customer phone calls emails technical support preferred Experience Customer Relationship Management CRM software tools preferred Knowledge SAP ERP systems preferred Familiarity Agile Methodology software bug enhancement ticketing reporting preferred Ability take initiative improve processes work limited supervision High degree professionalism strong verbal written communication skills Analytical active listening skills correct pathways solve problems offer solutions Strong interpersonal communication skills working team-oriented project groups Other responsibilities may assigned Not all responsibilities listed may assigned Johnson Jhonson an Equal Opportunity Employer All qualified applicants receive consideration employment regard race color religion sex sexual orientation gender identity age national origin disability protected veteran status other characteristics protected federal state local law We actively seek qualified candidates protected veterans individuals disabilities defined under VEVRAA Section Rehabilitation Act Johnson Johnson committed providing interview process inclusive applicants needs If you individual disability request accommodation please email Employee Health Support Center ra- AskGS directed accommodation resource Johnson Johnson announced plans separate Orthopaedics business establish standalone orthopaedics company operating DePuy Synthes process planned separation anticipated completed within months subject legal requirements consultation works councils employee representative bodies regulatory approvals customary conditions approvals Should accept position anticipated following conclusion transaction would employee DePuy Synthes employment governed DePuy Synthes employment processes programs policies benefit plans Details any planned changes provided by DePuy Synthes appropriate time subject necessary consultation processes Required Skills Preferred Skills Analytical Reasoning Applications Support Business Behavior Communication Customer Centricity Customer Experience Management Customer Retentions Customer Service Customersupport Customertrend Data Analysis Execution Focus Issue Escalation Product Knowledge Servicerequestmanagement Technicalsupport Seniority level Not Applicable Employment type Fulltime Job function Other Industries Hospitals Healthcare
Job description
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