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Service Manager
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Service Manager
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Branch Service Manager - West Columbia, United States - Ameris Bank
Description
** Branch Service Manager**
**Job Category****:** Branch Banking **Requisition Number****:** BRANC003243 Showing 1 location **Job Details**
**Description**
**Ameris Bank is a high-performing community bank providing an exceptional customer experience with well trained, empowered employees. At Ameris, we look outside conventional wisdom and processes to find new answers. This means cutting red tape, empowering our people to make decisions at the local level and creating clear paths and easy touchpoints. We represent energy and passion, a steady strength that is bold and assertive, creativity in thinking and problem solving, a scrappy determination and nimble approach to getting things done, a good natured, genuine and approachable way of serving each other and our customers. We look forward to the future, and what this means for you, if you join our team.**
**Responsible for overseeing all branch operations and leading a team in execution of sales and service objectives. The position is responsible for planning and directing all branch functions ensuring compliance, operational, and customer service expectations are met. The position is also responsible for assessing skillsets, assigning resources, and serving as a coach to drive team and individual performance to meet sales and service objectives. The position is responsible for coaching, motivating, and creating a positive work environment that demonstrates the Ameris Approach and aligns with the Banks Mission, Vision, Purpose, Experience Expectations, and Values. Other duties as assigned.**
**Essential Functions, Duties, and Responsibilities:**
Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities
Implements strategy, assesses and monitors performance, motivates and manages a team to meet and exceed service and sales and service goals objectives as outlined by Bank leadership
Recruits, trains, coaches, leads, schedules, motivates, and evaluates the work of a team which may include Tellers, Personal Bankers, Universal Bankers, Assistant Branch Managers, Head Tellers, and Travel Bankers
Responsible for optimizing use of resources to meet operational needs of the branch
Demonstrates effective sales strategies to attract, expand, and retain customer relationships and guides team to achieve sales objectives through action planning
Oversees the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence
Manages branch safety, security, and compliance
Protects against criminal or fraudulent activity, risk or exposure
Performs regular audits of vault and teller cash with proper documentation
Responsible maintaining customer base and meet growth expectations
Ensures regular communication with Bank leadership
Maintains knowledge of banking products, programs, services, and promotions
Leads training and staff meetings
Approves policy exceptions within authorized limits
Responsible for achievement of branch objectives, sales and service objectives as set by Bank leadership
May perform all sales and service functions of the branch as needed, including meeting or exceeding established targets
Practices ethical sales behaviors in accordance with the Banks Core Values of Integrity and Honesty
Always acts in the best interest of the customer when offering additional products and services
**Required Knowledge, Skills and Competencies:**
Highly motivated team-player with ability to develop and maintain collaborative relationships
Strong written and verbal communication skills
Knowledge of branch operations
Knowledge of banking policies and procedures
Intermediate PC proficiency
Intermediate proficiency in Google Docs and Microsoft Office products
**Industry and Work Experience:**
3 or more years of retail banking experience
Supervisory or leadership experience
Successful inside sales experience
Experience in branch operations
Experience in consumer credit
**Academic:**
High school diploma or GED required
Bachelors degree in finance or related field preferred
*Disclaimer:*
*The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.*
*All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.*
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
