- Financial Team Supervisors control much of the financial performance for ibex through managing Agent attrition, client performance and efficiencies
- Client satisfaction Team Supervisors direct Agents to focus on what is important to the client and thus produces results that meet what is valuable to the client and their customers.
- Employee development Team Supervisors develop our first level of succession planning identifying and developing our mentors, QA coaches and potential future Team Supervisors. The time they invest in their employees is critical to the success of the business
- Team huddle ensure KPI information and updates from client are provided
- Handle attendance, immediate coaching actions, and daily reports
- Walk the floor/PCl/overal awareness of your team
- Coach low performers and create an action plan
- Provide data to leadership and to Agents to ensure metrics are broken down and action plan is clearly provided, KPI Audits
- Payroll Updates (Quartz)
- Identifying behaviors that impact performance
- Implementation of development strategies
- Establishing an inclusive and supportive team environment
- Strategize ways to consistently meet and exceed performance goals
- Distinguishing coaching techniques that differentiate between individual and team needs
- Demonstrating an approachable demeanor and keeping an overall positive attitude
- Presenting information in a simple yet effective manner
- Having pertinent industry knowledge or SME
-
RN Clinical Supervisor, Vascular Access Team
3 weeks ago
Highmark Health Pittsburgh, PA, United States**Company :** · Allegheny Health Network · **Job Description :** · **Date Posted: 1/10/2024** · **Location: Allegheny General Hospital** · **Department: Vascular Access** · **Status: Full Time** · **Shift: 72 hours every two weeks** · **Rotation per guidelines** · **Union: NO** · ...
-
RN Clinical Supervisor, Vascular Access Team
3 weeks ago
Highmark Inc. Pittsburgh, PA, United StatesCompany : · Allegheny Health Network · Job Description : · Date Posted: 1/10/2024 · Location: Allegheny General Hospital · Department: Vascular Access · Status: Full Time · Shift: 72 hours every two weeks · Rotation per guidelines · Union: NO · THE UNIT: · IV Team · Allegheny Gen ...
-
Diesel Technician/Mechanic III
3 weeks ago
Penske Truck Leasing Duquesne, United States Full time920 Irwin Run Rd, West Mifflin, PA 15122 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained f ...
-
Private Duty Nurse
3 weeks ago
Aveanna Healthcare Pittsburgh, United StatesGreat Cases. Great Rates. · We have an exciting Private Duty Nursing Opportunity currently available in the MT. Lebanon Area · Shifts Available: · Monday-Friday: 8am-5pm · *Looking for a better fit for your schedule? Inquire today We have additional opportunities available in th ...
-
Private Duty Nurse LPN
3 weeks ago
Aveanna Healthcare Pittsburgh, United StatesSpecial Pay Rates Available · Aveanna Healthcare is Hiring We are currently seeking private duty nurses in Uptown Pittsburgh and the surrounding areas to join our team · Shifts Available Immediately: · -Weekday Seconds: 3p-11p · -Sunday-Saturday Nights: 8 hrs/night (flexible; ...
-
Private Duty Nurse LPN
3 weeks ago
Aveanna Healthcare Pittsburgh, United StatesGreat Cases. Great Rates. · Aveanna Healthcare is Hiring We are currently seeking private duty day shift nurses in the Natrona Heights area to join our team and work with a wonderful client · Shifts Available Immediately: · -Monday-Thursdays: 7am-4:15pm · -Fridays: 7am-1:15pm · ...
-
Registered Nurse
3 days ago
Spring Hill Rehabilitation & Nursing Center Pittsburgh, United StatesRegistered Nurse (RN) Supervisor · Registered Nurse (RN) Supervisor Sign-on Bonus: · Full-time $10,000, Part-time $7, paid via bi-weekly during first year of employment) · Who are we? Spring Hill Rehabilitation and Nursing Center is a skilled nursing facility with a positive cult ...
-
Registered Nurse Supervisor
4 days ago
Squirrel Hill Wellness and Rehabilitation Center Pittsburgh, United States Full timeRegistered Nurse (RN) Supervisor · Registered Nurse (RN) Supervisor Sign-On Bonus: Full-time $10,000.00, Part-time $7, paid via bi-weekly during first year of employment) · Who are we? Squirrel Hill Wellness and Rehab Center is a nursing facility with a positive culture and fanta ...
-
RN Nurse Supervisor, Nights
4 days ago
Baldwin Health Center Pittsburgh, PA, United States Full timeA DEEPER COMPASSION, FOR A HIGHER PURPOSE Nurses are at the heart of our world-class, patient-centered standard of care. Day in and day out, they go the extra mile to make a lasting difference in the lives of our residents and their families. Travel that extra mile with a team t ...
-
Store Supervisor
3 weeks ago
Panera Bread Pittsburgh, PA, United States Full timePanera Bread - McCandless is looking for a full time or part time Store Supervisor for our location in Pittsburgh, PA. As a Store Manager, you will assist the General Manager in managing the operations and staff on a day to day basis, including the execution of all company polici ...
-
Restaurant Supervisor
3 weeks ago
Panera Bread Pittsburgh, PA, United States Full timePanera Bread - McCandless is currently hiring a full time or part time Restaurant Supervisor for our Pittsburgh, PA location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and m ...
-
Store Supervisor
3 weeks ago
Panera Bread Pittsburgh, United States Full timePanera Bread - Montour Church Place is looking for a full time or part time Store Supervisor for our location in Pittsburgh, PA. As a Store Manager, you will assist the General Manager in managing the operations and staff on a day to day basis, including the execution of all comp ...
-
Restaurant Supervisor
4 weeks ago
Panera Bread Pittsburgh, United States Full timePanera Bread - Montour Church Place is currently hiring a full time or part time Restaurant Supervisor for our Pittsburgh, PA location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the plan ...
-
Restaurant Supervisor
3 weeks ago
Panera Bread Pittsburgh, United States Full timePanera Bread - Settler's Ridge is currently hiring a full time or part time Restaurant Supervisor for our Pittsburgh, PA location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning ...
-
Medical Lab Tech
1 week ago
UT Health Pittsburg Careers Pittsburg, United States Permanent, Full timeOverview · Join our team as a night shift, PRN, Medical Lab Tech (MLT) in Pittsburg, TX. · Fulfilling your purpose begins here: · People First, Always. Here's how we take care of our people: · Competitive salaries, support teams and growth opportunities. · Your team is bigger th ...
-
Housekeeping Supervisor
6 days ago
Masonic Villages Allegheny County, United StatesHousekeeping Supervisor - HCC · 1000 Masonic Dr, Sewickley, PA 15143, USA · 44,300 per year · Salary · Full Time · Healthcare Center Housekeeping Supervisor · * Full Time, Monday - Friday Only* · Masonic Villages at Sewickley is hiring a Housekeeping Supervisor . This is a F ...
-
LPN Home Health
4 days ago
Maxim Healthcare Services Pittsburgh, United States Full timeSalary: $ $32.00 / per hour · Maxim Healthcare is looking for a Licensed Practical Nurse (LPN) who assumes responsibility and accountability for the application of the nursing process and the delivery of patient/client care. The LPN is also responsible for providing services, as ...
-
DSW Store Supervisor Part-Time
4 days ago
Designer Shoe Warehouse Pittsburgh, United States Part timeGeneral Summary · The Store Supervisor assists and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory related actions to drive sales and results. Demonstrates behaviors that align with the company value ...
-
Scheduler/ Lead Certified Medication Aide
2 weeks ago
Senior Lifestyle Pittsburgh, United StatesCompany Description · Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This position is responsible for the safe admini ...
-
Host / Hostess (PM)
4 weeks ago
Sheraton Pittsburgh Hotel at Station Square Pittsburgh, United States Full timeJob Summary · To greet guests upon entrance to outlet, direct guests to appropriate seating and ensure guest satisfaction. · Essential Job Functions · This description is a summary of primary responsibilities and qualifications. The job description is not intended to include al ...
Team Supervisor - Pittsburgh, United States - IBEX
Description
Overview:
The Team Supervisors role is one of the most critical roles to our business. Team Supervisors need to be able to affect the entirety of the team's operations by being engaged and tuned into the team that they support. They should be able to effectively build a culture that promotes Success and unity. The supervisor is responsible for "on-the-floor" activities and must be available to assist agents while they are "on-the-floor." You will be responsible for monitoring, identifying, and resolving performance, behavior, and attendance issues using prescribed performance management techniques. Continually monitor agents and coach them to improve daily/weekly/monthly metrics. Team Supervisors make the biggest impact on our Agents and our business.
Responsibilities:MY IMPACT ON THE BUSINESS:
Team Supervisors have a huge impact on the day-to-day operations of the business, the three main areas being financial, client satisfaction, and employee development.
HOW MY TIME IS SPENT AS A TEAM SUPERVISOR:
