- Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
- Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc.
- Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area.
- Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
- Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets.
- High School diploma or GED required. Associate's degree preferred.
- 0-1 years related work experience required.
- Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
- One year experience in a healthcare or service/hospitality environment.
- Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
- Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
- Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
- Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
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Description
Essential Responsibilities:
Required Qualifications:
Preferred Qualifications:
Competencies:
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Practice Representative Lexington MA
Only for registered members Lexington
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Litigation Attorney
Only for registered members Lexington, KY
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Endodontist needed in Lexington, KY
Columbia Healthcare Services Inc- Lexington
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Endodontist needed in Lexington, KY
Columbia Healthcare- Lexington
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Staff Attorney I
Only for registered members Lexington, KY
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Staff Attorney I
Only for registered members Lexington, KY
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Client Services Representative
Only for registered members Lexington, KY, United States
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QA/QC Field Manager
Only for registered members Lexington, KY
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Staff Attorney I
Only for registered members Lexington, KY
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Assistant, Associate, or Professor in Medical Oncology
Only for registered members Lexington, KY
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Traveling Safety Manager
Full time Only for registered members Lexington
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General Foreperson
Only for registered members Lexington, Kentucky
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Law Clerk
Only for registered members Lexington, KY
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Assistant, Associate or Professor in Medical Oncology
Only for registered members Lexington, KY
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Clinical Physician in Medical Oncology
Only for registered members Lexington, KY
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Therapist (LCSW, LICSW, LMHC, MHC, LMFT)- Child or Adult - Lexington, MA
LifeStance Health- Lexington
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Mental Health Therapist
LifeStance Health- Lexington
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Licensed Clinical Social Worker
LifeStance Health- Lexington
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Physician Liaison
Only for registered members Lexington, KY
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Clinical Psychologist
LifeStance Health- Lexington