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East Taunton

    Host - East Taunton, United States - Aire Restaurant & Catering

    Aire Restaurant & Catering
    Aire Restaurant & Catering East Taunton, United States

    2 weeks ago

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    Description


    A Host is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere.

    A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position.


    Typical responsibilities:

    • Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
    • Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
    • Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table.
    • Maintain a clean and organized frontofhouse area, including the host/hostess station and waiting area.
    • Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or underseated.
    • Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
    • Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
    • Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
    • Handle guest complaints or issues professionally or bring them to the manager when necessary.
    • Assist in coordinating reservations and managing the wait list.
    • Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
    • Monitor and manage smooth and efficient table turnover.
    • Maintain a professional and polished appearance, adhering to the restaurant\'s grooming and dress code standards.
    • Uphold high standards of cleanliness and hygiene throughout the restaurant.

    Useful qualifications:

    • Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
    • Exceptional interpersonal and communication skills to interact effectively with guests and team members.
    • Strong organizational and multitasking abilities to handle highvolume situations efficiently.
    • Ability to remain calm and composed under pressure, providing excellent service even during busy times.
    • Knowledge of restaurant operations and familiarity with reservation systems is a plus.
    • A positive and friendly demeanor.
    • Flexibility to work evenings, weekends, and holidays as per the restaurant\'s schedule.
    • High school diploma or equivalent qualification.
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