Senior Specialist, Help Desk Support - Southfield

Only for registered members Southfield, United States

2 weeks ago

Default job background
Full time
Job summary With the goal of providing superior service and first contact resolution this role delivers front-line technical support to customers via multiple communication channels in a customer contact center environment Responsibilities Provide second-line hardware software and end-user support as required and in line with documented procedures and service-level targets to support the business effectively Utilizes knowledge management tools to help resolve client issues Assists clients in completing online forms to attain various systems services hardware software entitlements Contributes other duties and responsibilities as assigned Ensure a positive experience for internal clients by having courteous interactions with them Conducts basic diagnoses of softwarehardware troubleshoot connectivity problems Escalates trends outages leadership Service News postings Manages time customer contact center setting documents time activity codes Utilizes activity codes provide awareness non-phone related activities Will be accountable carrying on-call phone responding calls rotating basis Performs skills skills section qualifications section benefits section not included here due space limitations please refer full text output
Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.

Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.

Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Get full access

Access all high-level positions and get the job of your dreams.



Similar jobs

  • Only for registered members Southfield

    This role delivers front-line technical support to customers via multiple communication channels in a customer contact center environment.This position follows our hybrid work model, requiring the selected candidate to be in office 2-3 days a week. · ...

  • Only for registered members Southfield

    This role delivers front-line technical support to customers via multiple communication channels in a customer contact center environment. · ...

  • Only for registered members Troy, MI

    Perry Johnson Registrars is seeking a proactive and customer‑focused Help Desk Support professional to assist during the rollout of our new internal program used daily by clients, auditors, and internal staff. · ...

  • Only for registered members Southfield, MI

    We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. · Provide tier II support for application, hardware, ...

  • Only for registered members Farmington, MI

    +Job summary · Help desk support for automotive/mechanic/vehicle support. · +ResponsibilitiesTroubleshooting knowledge. · System software knowledge (recall updates). · ...

  • Only for registered members Farmington Hills, MI

    Alliance Catholic Credit Union is seeking an IT Help Desk Support Analyst who thrives in a well-organized environment. · Serve as the primary point of contact for all IT support requests via ticketing system. · Maintain accurate documentation for systems and processes. · ...

  • Only for registered members Farmington Hills

    Alliance Catholic Credit Union is seeking an IT Help Desk Support Analyst who thrives in a well-organized, fast-paced environment. · Serve as the primary point of contact for all IT support requests via ticketing system and phone. · Diagnose and resolve hardware software network ...

  • Only for registered members Madison Heights

    The Information Technology Help Desk Support role involves providing technical assistance to customers via phone calls, emails, and online chats. The successful candidate will troubleshoot issues related to hardware and software systems and ensure timely resolution of help desk t ...

  • Only for registered members Madison Heights, MI

    This is a help desk support role that involves answering inbound communications from customers in an automotive diagnostic service and/or parts environment. The role requires creating or updating tickets with timely and accurate written documentation, identifying and categorizing ...

  • Only for registered members Ann Arbor

    The IT Support Desk Technician is primarily responsible for providing support to all internal end users on a variety of IT-related issues.Identify, research and resolve technical problems. · ...

  • Only for registered members Ann Arbor

    The Help Desk Representative will be located in Ann Arbor, MI, providing effective, live, Level 1 support for In-Store Operators.They will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, p ...

  • Only for registered members Ann Arbor

    The Help Desk Representative will provide effective, live, Level 1 support for In-Store Operators. They support the clients, printers, digital signage and basic network troubleshooting as well as multiple other areas of the business that keep the company up and running efficientl ...

  • Only for registered members Ann Arbor, MI

    +The IT Support Desk Technician provides support to all internal end users on various IT-related issues. They identify, research and resolve technical problems. · ...

  • Only for registered members Ann Arbor, MI,

    The IT Support Desk Technician is primarily responsible for providing support to all internal end users on a variety of IT-related issues. · The individual serving in this role will identify, research, and resolve technical problems through diagnostic techniques and maintain accu ...

  • Only for registered members Detroit, MI

    This job is for a Desk side Support Representative Distributed Client Services. The candidate should have end user trouble shooting skills and experience with working with tickets. · ...

  • Only for registered members Ann Arbor, MI

    Provide exemplary client support and technical issue resolution via phone and email. · Maintain strong knowledge on supported products · ...

  • Axelon Services Corporation Oakland

    As part of Electric Compliance Performance and Excellence the Support Desk Compliance Analyst conducts research data analysis data entry and reporting in support of data response strategy and Electric Compliance business decision making. · ...

  • Only for registered members Ann Arbor $57,200 - $65,000 (USD)

    The Help Desk Support Specialist provides first-line technical support to the City's Information Technology (IT) users. · ...

  • City of Ann Arbor, MI Ann Arbor

    Provides first line technical support to the City's Information Technology (IT) users. Responds to a variety of service requests including, troubleshooting of software, hardware and network issues, implements new hardware/software, documents procedures, problems and resolutions. ...

  • Only for registered members Ann Arbor, Michigan, , United States

    This is a Full-time Help Desk Support Specialist position that provides first line technical support to the City's IT users. The role involves troubleshooting software and hardware issues. · ...