Head Guard - Hattiesburg

JOB DESCRIPTION: · Head Lifeguard · ABOUT US: Serengeti Springs is a premier water attraction at the Hattiesburg Zoo, providing a unique and family-friendly environment that highlights the beauty of nature while ensuring a safe and enjoyable experience for our guests. · Our missi ...

Job description

JOB DESCRIPTION:
Head Lifeguard


ABOUT US:

Serengeti Springs is a premier water attraction at the Hattiesburg Zoo, providing a unique and family-friendly environment that highlights the beauty of nature while ensuring a safe and enjoyable experience for our guests.

Our mission is to deliver high-quality recreational experiences, educate guests about aquatic safety, and promote a love for wildlife and conservation.

DEPARTMENT:
Hattiesburg Zoo – Serengeti Springs


REPORTS TO:
Aquatics Coordinator


LOCATION:

Primarily stationed at the Serengeti Springs Waterpark (Hattiesburg Zoo); but work requires travel to all Hattiesburg Convention Commission (HCC) facilities.

These include but are not limited to, the Lake Terrace Convention Center, Hattiesburg Visitors Center, Saenger Theater, African American Military History Museum, and the Eureka School Museum.

Travel also may be required for conferences and seminars.


SHIFT:

Seasonal :

Minimum 40 hours per week on a schedule that provides best opportunity for establishing and improving long-term patterns for effective and efficient zoo operations and excellent guest experiences.

Varied schedule requiring a mix of weekdays, weekends, evenings and holidays as required.


SUMMARY:

We are seeking a dedicated and experienced Head Lifeguard to oversee the safety and well-being of all guests at Serengeti Springs.

The ideal candidate will demonstrate exceptional leadership skills, a strong commitment to safety, and the ability to manage a team of lifeguards effectively.

This position involves overseeing daily operations, ensuring compliance with health and safety regulations, and providing a positive experience for all visitors.

Essential Duties And Responsibilities

Lead and manage the lifeguard team to ensure a safe and enjoyable environment for all guests at Serengeti Springs.
Conduct regular training sessions and drills for lifeguard staff to maintain high standards of safety and emergency response.
Monitor and assess the swimming area for potential hazards, and enforce safety rules and regulations.
Respond to emergencies and provide first aid and CPR as necessary; maintain records of incidents and safety drills.
Provide excellent customer service, addressing guest inquiries and concerns in a professional and courteous manner.
Participate in special events and promotions to enhance the visitor experience.

Assist in the Emergency Action Plan as a designated responder to ensure we are providing our guests the best possible care until EMS arrives on scene.

Always represent the property in a professional manor with proper dress and all modes of communication.
Assists with other tasks as assigned or needed.

Qualification Requirements

Education and/or Experience

Must be at least 18 years of age.
Previous lifeguard experience with a minimum of 2 years in a supervisory or team leader role preferred.
Strong leadership skills, with a proven ability to manage and motivate a team.
Excellent communication and interpersonal skills.
Ability to remain calm and make decisions in high-pressure situations.
Knowledge of water safety practices, pool operations, and emergency response protocols.
Flexibility to work weekends, holidays, and varying shifts as needed during peak season.
Proficient with Microsoft Office including Word, Excel, and PowerPoint

Essential Job Qualifications

Must retain a valid Driver's License and meet the eligibility requirements to drive while conducting company Business.

Knowledge And Skills

Ability to sit or stand for extended periods of time.
Ability to work in a humid, warm environment and be immersed in water for extended periods of time.
Position sometimes requires the ability to lift, push, and pull at least 50 lbs. and up to 100 lbs.
Ability to climb multiple flights of stairs.
Able to function independently as a leader within a diverse work environment, as well as part of a team.
A commitment to excellence.
A passion for creating exceptional customer experiences.
A dedication to employing and managing highly motivated, committed staff.
Ability to communicate orally with direct-reports, co-workers and supervisors as needed to coordinate work activities.