- Monitors compliance with all quality standards and procedures by staff within assigned area.
- Coordinates operational tasks and resolve problems to ensure timely and efficient service.
- Coordinates activities and problem resolution with nursing staff and patients, serve as liaison to ensure satisfaction with services.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
- Hosting & Reception (Intermediate): Demonstrates mastery of hosting and reception in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering results without requiring support and instruction from others. Able to train and educate by setting the example, giving instruction, providing leadership, and generally raising the level of performance of others while on the job.
- Food Services Supervision (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate food services supervision in practical applications of moderate difficulty.
- Customer Service (Intermediate): Keeps management informed on all aspects of one or more projects. Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discusses options with customer for alternative ways to meet expectations costeffectively and efficiently. Commands respect and confidence from customers, and identifies, influences and creates business opportunities. Negotiates with customers for changes in service levels, understanding the business rationale for those changes. Deals with unexpected customer demands smoothly and without conflict.
- Medical Terminology & Documentation (Fundamental Awareness): Has limited experience, training, direct exposure, or past experience working with medical terminology and documentation.
- Organizational Impact: Performs non-routine tasks that significantly impact team's performance with minimal guidance.
- Problem Solving/ Complexity of work: Conducts research and analysis to solve some non-routine problems.
- Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.
- Team Interaction: Provides informal guidance and support to less experienced team members.
- Develops Self and Others: Continuously improves own skills by identifying development opportunities
- Builds and Maintains Relationships:
- Communicates Effectively:
- Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service
- Solves Complex Problems:
- Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards
- Ensures Continuous Improvement:
- Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide highquality work/service
- Stewards Organizational Resources:
- Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact daytoday operations by offering suggestions to enhance them
- Applies Technology:
- Adapts to Change:
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Host/Hostess - Nashville, United States - Vanderbilt University Medical Center
Description
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
VUH Nutrition Pt Svcs Team 20
Job Summary:
JOB SUMMARY
Leads, monitors and audits all activities for patient meal service on nursing units, administers established policies and procedures to ensure efficient and effective operations.
.
KEY RESPONSIBILITIES
TECHNICAL CAPABILITIES
Our supporting roles are the core of all we do at Vanderbilt Health, helping us personalize the patient experience through our caring spirit and distinctive capabilities.
We support each other and encourage excellence among all who are part of our workforce as we place a priority on designing with and for our patients and families.
Core Accountabilities:
Core Capabilities
:
Supporting Colleagues:
Delivering Excellent Services:
Ensuring High Quality:
Regulatory Requirements:
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department
Managing Resources Effectively:
Fostering Innovation:
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
Less than 1 year
Education:
High School Diploma or GED
Vanderbilt Health recognizes that diversity is essential for excellence and innovation.
We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action.
EOE/AA/Women/Minority/Vets/Disabled