- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and uses his or her name whenever possible
- Avoid personal conversations with other associates when customers are present
- Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
- Ensure work station and front end area of the store has a neat and clean presentation
- Maintains proper knowledge of all sales associate register functions and Front End accounting services
- Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
- Performs the task of the customer lead as needed to ensure service standards are maintained
- Maintain alertness and calls for assistance when needed to service customers per service standards
- Is courteous and helpful to other associates
- Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Adhere to all company guidelines, policies and standard practices
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer based training (CBT) and training aid courses
- Perform all other duties as assigned
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Ability to use computers and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents
-
PT Customer Service Leader
3 weeks ago
Food Lion Denton, United StatesJob Title: Customer Service Leader - Office Assistant · Success Factors Job Code: · Department: Front End · Reports To: Customer Service Manager · Primary Purpose: · To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion c ...
-
Customer Service Team Leader
3 days ago
Velocity Solutions Round Valley, United StatesWe, ASS-Einrichtungssysteme GmbH, are a fast-growing family-owned company based in Upper Franconia and create inspiring learning spaces worldwide. As an educational institution, we are convinced that education is the currency of the future. Our ASS-Logistik GmbH is part of the AS ...
-
Part-time Salesperson
4 days ago
Orion Innovations Eden, MD, United States FreelanceJob Description: · **Location**: Eden, MD 'Bahnhofstraße 15/15 a 44623 Herne Plan your commute · **Job Details**: · **Start Date**: Immediately · **Contract Type**: Part-time · **Department**: Sales · **Salary**: According to collective agreement · Sales commission · Vacation pay ...
-
Maintenance Services Leader
3 weeks ago
Koch Industries, Inc. Seaford, United StatesLead the team with a strong emphasis on reliability and precision maintenance with focus on procedural adherence and EHS compliance. Develop a strategy to enhance precision maintenance capabilities, transitioning from routine activities to becoming a Maintenance, Leader, Leadersh ...
-
Team leader
4 days ago
Aurora Solutions Williston, MD, United States Freelance**Team Leader (m/f/d) for Central Admission, Cashier and Information Areas**: · Evangelical Hospital Niederrhein gGmbH · Evangelical Hospital Duisburg-North · Experience (Senior Level) · Full-time · - We, the · **Evangelical Hospital Niederrhein gGmbH** and the · **Evangelical Ho ...
-
Guest Services Leader II
3 weeks ago
PILOT Greenwood, United StatesJob Description Job Description Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a to ...
-
Guest Services Leader II
2 weeks ago
PILOT Greenwood, United StatesCompany DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing on ...
-
PT Customer Service Leader
3 weeks ago
Food Lion Milford, United StatesAddress: USA-DE-Milford-951 North Dupont Blvd · Store Code: Store 01294 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week ac ...
-
PT Customer Service Leader
3 weeks ago
Food Lion Millington, United StatesAddress: USA-MD-Millington-31810 River Rd · Store Code: Store 02117 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across ...
-
PT Customer Service Leader
3 weeks ago
Food Lion Dover, United StatesAddress: USA-DE-Dover-250 Gateway South Blvd · Store Code: Store 01419 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week acr ...
-
PT Customer Service Leader
1 week ago
Food Lion Laurel, United StatesAddress: USA-DE-Laurel-30214 Sussex Hwy Unit 5 · Store Code: Store 01458 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week a ...
-
PT Customer Service Leader
1 week ago
Food Lion Millington, United StatesAt Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulf ...
-
PT Customer Service Leader
2 days ago
Food Lion Milton, United StatesAddress: USA-DE-Milton-110 Broadkill Road · Store Code: Store 02561 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across ...
-
FT Customer Service Leader
1 week ago
Food Lion Milford, United StatesAddress: · USA-DE-Milford-951 North Dupont Blvd · Store Code: · Store 01294 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a we ...
-
PT Customer Service Leader
2 weeks ago
Food Lion Dover, United StatesAddress: · USA-DE-Dover-250 Gateway South Blvd · Store Code: · Store 01419 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a wee ...
-
FT Customer Service Leader
1 week ago
Food Lion Milford, United StatesAddress: USA-DE-Milford-951 North Dupont Blvd · Store Code: Store 01294 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week ac ...
-
Emerald Enterprises Greensboro, MD, United States Freelance- Finance- Greensboro, MD, Munich, Dortmund- Overview · - Senior, Junior, Professional- Full or Part-time- Temporary contract- What you bring · - Completed commercial education, e.g. office clerk (m/f/d) · - Enjoyment of telephone and written customer service · - A high level of ...
-
Food Service Team Leader-
1 week ago
Target Queen Creek, United StatesTarget S Ellsworth Loop Rd [Shift Manager] As a Food Service Team Lead at Target, you'll: Model guest service standards and deliver a fresh and full area during all opening hours; Assess Food Service back of house, production areas, dining spaces, and merchandising spaces; Walk F ...
-
Team Leader
3 weeks ago
Crimson Solutions East Shore, United StatesMinol is one of the world's leading service providers in the real estate industry. · As an innovation leader in our industry, we have made it our mission to drive the energy and transportation transition forward: #EveryDayForFuture · At the core of our comprehensive portfolio are ...
-
Maintenance Supervisor
3 weeks ago
Dart Container Federalsburg, United StatesSupervises maintenance operations, with a focus on and meeting Key Performance Indicators (KPI's) for safety, quality, production, efficiency, and service. While performing the supervisory duties listed below, the supervisor is required to spend 75% of time on the floor. Responsi ...
PT Customer Service Leader - Denton, United States - Food Lion
Description
Address: USA-MD-Denton-840 5Th Street
Store Code: Store 00698 Front End
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIESBOTTLES where applicable:
Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.