Customer Service Representative Appleton Airport - Enterprise Holdings

    Enterprise Holdings
    Enterprise Holdings Appleton

    11 hours ago

    Enterprise Holdings background
    Regular Full time
    Description

    Overview

    The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.

    This is a Full-Time position with benefits, located at the Appleton Airport. The position pays $18.00/hour with bonus potential.

    Schedule: 40 hours per week. Thursday-Monday 2:30pm-Close with an hour break.

    We invite you to learn more about our business.

    Responsibilities

    1. Take incoming calls-reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
    2. Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
    3. Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
    4. Meet and greet customers in a friendly and timely manner.
    5. Provide directions and general assistance.
    6. Assist to assess condition of rental upon return.
    7. Process returns, check-ins and exit kiosk transactions.
    8. Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
    9. Understand and communicate rental terms and conditions, vehicle features and other services.
    10. May sell optional protection products, upgrades, fuel options and other additional equipment.
    11. Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
    12. Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
    13. Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
    14. Perform miscellaneous and backup duties job-related duties as assigned.

    We are an Equal Opportunity Employer/Disability/Veterans.

    Qualifications

    1. You must be at least 18 years old.
    2. A High school diploma or GED equivalent is required.
    3. You must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
    4. You must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    5. You must be able to work the posted schedule.
    6. No drug or alcohol related conviction (DUI, DWI) on driving record within the past 3 years.
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