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Night Manager - Los Angeles, United States - IHG
Description
**Your web browser (Chrome 88) is out of date.** **Night Manager - Hotel Indigo Los Angeles Downtown**
**Hotel Brand:** Hotel Indigo
**Location:** United States, California, Los Angeles
**Hotel:** Indigo - Los Angeles Downtown (LAXFS)
**Job number:** R188986
**Share:**
Experience Los Angeles like a local when you stay at Hotel Indigo Los Angeles Downtown. Ideally located in the heart of Downtown LA sits our boutique-style urban oasis that features spacious accommodations and breathtaking LA views. From the moment you walk in, you will capture the exciting detail expressed through contemporary artwork inspired by the neighborhoods roots and eccentric furnishings that express the local flavor and give a voice to the art, street style, galleries, tastes, flavors, libations, sounds, fashions and people of Downtown LA.
****Your day to day****
PEOPLE
Monitor performance of employees scheduled during shift and recommend and/or initiate disciplinary actions in accordance with company rules and policies. Report serious issues to respective management for follow-up.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Interact with outside contacts:
+ Guests to ensure their total satisfaction
+ Regulatory agencies, law enforcement or local government authorities regarding safety and compliance matters
+ Other contacts as needed (Professional organizations, community groups, local media)
FINANCIAL RETURNS
Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
GUEST EXPERIENCE
Resolve all guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines to ensure guest satisfaction and repeat business.
Oversee the front desk and night audit functions in accordance with established procedures; ensure guests receive prompt, professional attention and are greeted upon arrival, and that the audit function and reports are completed on time. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.
Manage day or night operations of the hotel. Conduct periodic walk-through of each department. Tour public areas and grounds to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.
Coordinate employee and guest evacuation/notification in the event of an emergency.
Perform other duties as assigned.
****What we need from you****
Some college and three years guest service/hotel experience, or an equivalent combination of education and/or experience. Must have full knowledge of the guest service/night function and some supervisory training/experience preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 25 pounds
Frequently standing up and moving about the hotel
Frequently handling objects and equipment
Frequently bending, stooping, and kneeling
Other:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and shift reports, and giving and receiving instructions.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, conferences, etc.
May be required to work nights, weekends, and/or holidays
****What we offer****
In return, we'll give you a competitive financial and benefits package that can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people.
Join us and youll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.
