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- Efficiently scheduling technicians on jobs
- Assisting technicians dispatch to their jobs
- Scheduling customers for services that have been quoted
- Rescheduling non-emergency appointments when emergency appointments arise
- Excellent customer service and phone skills
- Proficiency with Microsoft Office
- Ability to type 35-45 WPM
- Ability to pass a background and drug test
- Competitive Compensation
- 96 hours of PTO
- Company Holidays (Office Closed)
- Comprehensive Medical, Dental, and Vision Insurance
- 401(k) Plan
Dispatcher - Colorado Springs, United States - WireNut Home Services
Description
Who We AreDo you love solving problems, finding solutions, and serving others? Looking for a fast-paced environment with a supportive culture? Do you enjoy being organized and investing your time in high value work? Ready for a real career with the opportunity to grow? If you share our passion for superior customer service, then WireNut Home Services is the company for you
At WireNut Home Services we strive to live our mission which is to "Enrich Lives Through Trust in the Trades". We enjoy a lively culture that thrives on accountability and fun which is driven by our mission, and safeguarded by our three core values: Family, Care, and Grow.
Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Services throughout Colorado's Front Range. We have earned over 53,000 happy customer reviews and are the record holding 9x Excellence in Customer Service Award from the BBB. Additionally, we have been the recipients of the Gazette's Best Workplaces 6 years in a row and have enjoyed hard-earned, aggressive growth year-over-year.
How You Can Help Us
As a Dispatcher, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians.
You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track. Additionally, you schedule permits and inspections.
Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.
What You'll Do
Compensation: $20.00/hour plus ability to obtain weekly bonuses (averaging $ /hour)
NO COVID-19 VACCINE REQUIRED