- Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Responsible for consistent execution of Players Club initiatives.
- Focuses on department guest services scores and has the responsibility of continuing to increase the department service scores.
- Focuses on meeting the monthly goals of email capture, phone capture and new member sign-ups.
- Maintains up to date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment, and general property information.
- Monitors daily operations of Players Club centers.
- Responsible for scheduling, directing performance appraisals, rewarding, and counseling team members.
- Responsible for addressing complaints and resolving problems both internal and external.
- Responsible for maintaining and ordering Players Club inventory.
- Investigates issues related to guest service and makes recommendations to improve service.
- Perform other duties as assigned and adheres to all Illinois Gaming Regulations.
- Attend seminars when needed.
- Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board requirements.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Prior experience in the Gaming industry strongly preferred.
- Must be at least twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts.
- Prior experience opening new properties/outlets strongly preferred.
- The Players Club program with the ability to analyze guest playing behavior.
- Interpersonal communication, team building, and problem-solving skills required.
- Understanding of and experience in the propertys regional gaming market.
- Casino marketing functions including, but not limited to data base, advertising, and branding.
- Operations, services and activities of a comprehensive marketing and database programs.
- The Gaming industry, including principles and practices of a capital and operations budget.
- Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
- Pertinent federal, state, and local laws, codes, and regulations.
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Be flexible to work varying shifts and time schedules as needed.
- This position spends time on the Casino floor and is subject to varying levels of crowds and noise; and the severity of which depends upon guest volume.
- Work as a team and foster a team environment both within the Marketing Department and with other
- Respond calmly and handle multiple guests demands in a fast-paced environment.
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Supervisor - Players Club
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supervisor - players club
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Hard Rock International Rockford, United StatesOverview: · The incumbent this position is Responsible for assisting the Players Club Manager in implementing, coordinating, and managing all Club programs in accordance with company directives. Duties will include enrolling members into the Players Club, embossing and issuing c ...
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executive host
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host-casino
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manager - players club - Rockford, United States - Hard Rock International
Description
Overview:
POSITION SUMMARY:
The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent is also responsible for overall daily operations and development of Hard Rock Casino Rockford card programs, including accountability for attaining company goals and guest development. The incumbent is also responsible for the operating expenses, budget, and capital expenditures of assigned departments.
#indeedrockford
Responsibilities:ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
NON-ESSENTIAL JOB FUNCTIONS
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through 3 to 5 years of experience in a similar position and a Bachelors in Business, Advertising or Marketing or the equivalent combination of education and experience. Experience in working along with and directing an advertising agency and public relations firm or staff required. Gaming industry experience strongly preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
KNOWLEDGE OF:
ABILITY TO:
