Senior Debt Resolution Advisor - Plano - CreditAssociates

    CreditAssociates
    CreditAssociates Plano

    5 days ago

    Description
    CreditAssociates, an industry leading financial services company, is recruiting self-driven and career-minded individuals to make $65,000 - $80,000 in their first year as a Bilingual Senior Debt Resolution Advisor (Spanish/English). We also offer a language differential for our Bilingual Debt Resolution Advisors. In this role you are critical to our client's success and the company's ability to achieve our ambitious growth goals. With rising inflation, interest rates and a looming recession, more people than ever need our help resolving their debt and achieving a debt-free life. This is what we live for, this is our purpose.
    At CreditAssociates, our Client Success Retention Specialists are called Senior Debt Resolution Advisors because they not only ensure client satisfaction, but also provide a world-class customer experience.
    They motivate and retain clients to graduate from our program to achieve their goal of becoming debt free.
    You will be responsible for handling calls from clients who are reconsidering the program and requesting to cancel. Often times these clients are falling on temporary hard times and need your help to refocus on the big picture and reason they enrolled in the first place, enabling them to achieve their life goals (retirement, new house, new car, traveling, etc.) which is possible by paying off their debt instead of making minimum payments for decades and paying 3x-4x the principle in interest.
    What to Expect from Credit Associates:
    • A mission, purpose and culture driven company. We believe life is lived better debt-free.
    • A company committed to developing and promoting our people from within
    • Fast track growth opportunities based on your learning curve and performance, not tenure
    • Exceptional starting compensation of $65K to $80K in your first year
      • $47,000 to $52,000 base plus monthly bonuses totaling up to $28,800 annually
    • Additional compensation offered for bi-lingual candidates (English/Spanish)
    • Companywide functions include weekly lunches, recognition programs and lifestyle events.
    • Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance.
    • Generous 401k plan with aggressive company match.
    • Flexible schedule that meets a positive work/life balance.
    • Convenient and updated office location in Plano, TX
    What we expect for the right candidate:
    • You want your work to speak for itself and desire to grow quickly
    • You take initiative, set personal goals working independently, and are excited by the idea to work for a company who promotes based on performance, not tenure
    • You are an excellent communicator and good listener who can multitask
    • You must display the ability and skills to problem solve complex scenarios and comfortable handling highly emotional clients
    • You are patient and skilled at asking open ended questions to uncover customers' needs, and offer specific solutions tailored for each situation
    • You are innately empathetic, able to express empathy for our clients' situations and concerns and leave a positive impression on every customer interaction.
    • You are dependable and follow-through with your commitments
    • You want a career with growth opportunities, not a job
    Responsibilities:
    • Ensure high level client satisfaction while providing a world-class client experience.
    • Motivate and retain clients to graduate from our program to achieve their goal of becoming debt free.
    • Resolve client concerns by asking probing questions to understand their concerns, reselling the benefits of the program in a way that is tailored to their concerns, and revisiting their goals and reasons they desire to be debt free (the big picture)
    • Communicate clearly and confidently with clients regarding financial, debt and credit-related questions.
    • Cultivate and maintain client relationships to deescalate tension and emotion.
    • Provide information, support, and counseling to clients in an upbeat professional manner.
    • Meet call flow requirements, productivity metrics, KPI goals and schedule adherence.
    • Maintain client information utilizing business software systems, training, and tools.
    • Support and communicate with team members professionally and respectfully.
    • Contribute to building a positive team culture
    Qualifications:
    • Bilingual (English/Spanish) and receives additional compensation
    • Must be comfortable and very skilled with overcoming objections, selling program benefits, problem solving and emotional resolution.
      • If you are not, please do not apply.
    • 1+ year of account management, retention or sales required.
    • Experience in fast paced call center environment preferred
    • Financial services related experience a plus, not required.
    • Bilingual (English/Spanish) a plus and receives additional compensation
    • Proficiency with Microsoft Office Suite and basic computer operations skills required, Experience using Salesforce and Vonage preferred.
    • High school diploma or equivalent education required, Bachelor's degree a plus.
    Come Join Us
    We are a premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem ("Seize the Day") and we do this each and every day. Our company growth is a direct reflection of the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing and positively charged, high performance culture -- we urge you to consider joining our family. We reward success and hard work
    We invite you to join us at
    Benefits:
    • Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
    • Generous 401k plan with aggressive company match
    • Convenient location near Legacy West
    • Relaxed yet fast-paced work environment including business-casual dress code

  • Debt Resolution Advisor

    2 days ago

    Only for registered members Plano, Texas

    We are recruiting self-driven and career-minded individuals to make $50,000 - $60,000 in their first year as a Debt Resolution Advisor. In this role you are critical to our client's success and the company's ability to achieve our ambitious growth goals. · ...

  • Bilingual Debt Resolution Advisor

    2 days ago

    Only for registered members Plano, Texas

    CreditAssociates is recruiting self-driven individuals to make $50,000 - $60,000 in their first year as a Bilingual Debt Resolution Advisor. This role is critical to our client's success and the company's ability to achieve ambitious growth goals. · ...

  • Senior Debt Resolution Advisor

    2 days ago

    Only for registered members Plano, Texas

    CreditAssociates is recruiting self-driven individuals to make $65,000 - $80,000 in their first year as a Bilingual Senior Debt Resolution Advisor (Spanish/English). The company offers a language differential for bilingual advisors and provides opportunities for growth based on p ...

  • Digital Debt Resolution Advisor

    2 weeks ago

    Only for registered members Plano $65,000 - $74,000 (USD)

    We are the premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem (Seize the Day) and we do this each and every day. Our company growth is a direct reflection of the passion and dedicat ...

  • Senior Debt Resolution Advisor

    1 month ago

    Only for registered members Plano

    CreditAssociates is recruiting self-driven and career-minded individuals to make a difference in the lives of clients by helping them achieve a debt-free life. · Motivate and retain clients to graduate from our program · ...

  • Servicing Travel Advisor III

    11 hours ago

    Only for registered members Plano, TX, United States

    You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. · ...

  • Servicing Travel Advisor III

    1 month ago

    Only for registered members Plano, TX

    You are passionate about the travel industry and want to help customers plan and book luxury travel with ease. Join Chase Travel as a Travel Advisor to build your career while taking it to new heights. · High School Diploma or equivalent. · Two or more years of experience in the ...

  • Servicing Travel Advisor III

    2 hours ago

    Only for registered members Plano

    You are passionate about the travel industry enjoy problem-solving and share our common goal to help our customers plan and book luxury travel with ease. · ...

  • Servicing Travel Advisor III

    2 days ago

    Only for registered members Plano, TX, United States

    Chase Travel offers a new way for our customers to discover, plan and experience the world. From fresh trip recommendations to upgraded stays, · provides a full-service travel solution for our customers who crave authentic experiences, unrivaled access, and seamless planning. · ...

  • Client Service Associate

    2 days ago

    Only for registered members Plano, Texas, United States

    The Client Service Associate reports to our Partners and Wealth Managers and is critical to appropriately leveraging Advisors' time. This position requires excellent customer service skills, problem solving, attention to detail, multi-tasking, and time management skills. · ...

  • HR Advisory Support

    11 hours ago

    Only for registered members Plano, TX, United States

    Join JPMorgan Chase's Human Resource Advisory Support Team to provide HR support to partners, managers, and employees in North America. · ...

  • Settlement Advisor, Bilingual

    1 week ago

    Only for registered members Plano, Texas

    CreditAssociates seeks a Settlement Advisor, Bilingual (Spanish/English) to join its team. The Settlement Advisor has the critical role of presenting settlement terms to clients, reviewing accounts and validating funds. · ...

  • Retention Specialist Bilingual

    2 days ago

    Only for registered members Plano, Texas

    CreditAssociates is recruiting self-driven and career-minded individuals to make a fresh financial start for individuals with overwhelming debt problems. · ...

  • Systems Integration Advisor

    2 days ago

    Only for registered members Plano, TX

    Application Management Advisor responsible for monitoring maintenance and resolution of issues for client portfolio web application servers performing requested upgrades planning scheduling coordination deploying responding to Tivoli Wily Site scope alerts participating in MIM ca ...

  • Senior Manager, Know Your Customer

    4 weeks ago

    Only for registered members Plano, TX

    The Senior Manager, Know Your Customer (KYC) Advisory Governance performs a key risk management role to help ensure corporate initiatives and line of business processes comply with applicable Anti-Money Laundering (AML) laws, · Bachelor's Degree or Military experience · At least ...

  • Servicing Travel Advisor III

    1 month ago

    Only for registered members Plano

    You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. · As a Travel Advisor, you will support both internal and external customers with questions related to travel reservations ...

  • Relationship Banker II

    2 weeks ago

    Only for registered members Plano, TX, USA

    This position is responsible for opening new accounts, cross-selling bank products/services and resolving customer service issues. The ideal candidate will have excellent interpersonal and communication skills. · Perform all aspects of new account opening procedures. · Answer cus ...

  • Master Technician

    3 days ago

    Only for registered members N Central Expy Plano, Texas, United States

    We are seeking the most qualified and experienced top-level Master Technician for our NEW STATE-OF-THE-ART FACILITY. · ...

  • Property Manager

    2 days ago

    Only for registered members Plano, TX

    A driven Property Manager is needed to lead operations for a newly built independent senior living community in Plano, TX. This role involves taking ownership of the property, elevating performance, rebuilding an on-site team, stabilizing occupancy, · Serve as the operational lea ...

  • Senior Human Resources Business Partner

    1 week ago

    Only for registered members Dallas Parkway Suit Plano, Texas, United States

    We are excited to welcome our next dedicated team member. · The ideal candidate will possess strong organizational skills, · attention to detail, · and the ability to work efficiently in a fast-paced environment. ...

  • Senior ETL Informatica Developer

    2 weeks ago

    Only for registered members Plano, TX

    Job summary · Insight Global is looking for a ETL Developer to join one of our largest Financial clients in Plano, TX. · This candidate will be joining a fully internal application team helping to manage financial advisor data. · ...

Jobs
>
Plano