- Provide a high-level of customer service to all customers including effective communication.
- Installs, configures, and upgrades computer hardware and software which includes the migration of data
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Set up and support hardware, software, network access, telephones and other equipment for new hires and existing employees.
- Contribute to departmental policies and procedures related to computer hardware, software installations and customer support
- Support Windows 10, Mac OS, iOS, and Android
- Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems
- Perform delivery of IT Equipment as well returning to stock of equipment
- Provides phone and help-desk support for local and off-site users.
- Maintains current knowledge of relevant technologies as assigned
- Participates in special projects as required
- Must pass background investigation for a Public Trust
- Must be a US citizen
- Must possess one of the following certifications: MCSA or ACSP or AMIT
- Associate's degree in computer centered discipline. A Bachelor's degree in a computer centered discipline preferred
- 8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment.
- Must have 5+ years of experience with technical proficiency in MAC OS, tools and productivity office suites.
- Advanced level experience in MAC/PC hybrid environments including mobile devices.
- Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems.
- Experience troubleshooting mobile devices using both iOS and Android. Experience with AirWatch a plus.
- Provide IT support relating to technical issues involving Microsoft core business applications and operating systems.
- Must have min. of 3-year experience with JAMF (SCM platform) and SCCM/PXE for Windows.
- Excellent diagnostic and problem-solving skills.
- Proven analytical and problem-solving abilities
- Ability to effetely prioritize and execute tasks in a high-pressure environment.
- Extensive equipment support experience.
- Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs.
- Must be able to lift to 50 lbs.
- Keen attention to detail.
- Team oriented and skilled in working within a collaborative environment.
- Strong verbal and written communication skills.
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Sr. Installation Desktop Technician - Washington, United States - S4 Inc.
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Description
Job Title:
Installation Desktop Technician
Work Location:
US Senate, D.C.
Clearance:
Ability to pass background investigation to obtain Public Trust
Please note that you must be a US citizen to apply to this job posting
Certification:
Must possess one of the following certifications: MCSA or ACSP or AMIT
Education:
Associate's degree in a computer-centered discipline, or a Bachelor's degree in a computer-centered discipline is strongly preferred
Experience: 8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment.
Travel:
Occasional
Salary:
Commensurate with experience
Job Listing Number:
DC24002
LCAT:
Installation Desktop Technician
Overview
The Installation Desktop Technician is responsible for assisting staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software.
You will be a member of technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required.
You will support customer installations and support in person, remote desktop and/or by phone. Must be focused on working with a team and coordinating with team members to solve complex issues.Job Duties:
Qualifications:
To apply to this position please go to and click on Careers to complete and an employment application and to upload your resume.
If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Janine Hunter, VP Recruiting by phone at or by email at