Receptionist - Cortez Blvd Brooksville, Florida, United States
1 day ago
Job description
DescriptionBrooksville GMC, a family-owned dealership, is hiring We are looking for an experienced Receptionist to join our team
The receptionist will greet all customers, vendors, and visitors to the dealership. Locate employee who they need (Sales, Service, etc.) Answer phones for the dealership in a professional manner, route all calls accurately and follow-up with "on hold" calls timely. Close and receipt payments for Service, Parts and Sales departments. Process payments according to established company policy and guidelines.
QualificationsESSENTIAL FUNCTIONS (RESPONSIBILITIES):
- Correctly verify payor's identity, required personal information and amount of ticket.
- Process payments accurately based on payment type and established company policy.
- Obtain proper authorization for payments when required (based on dollar amount limits.)
- Capable for prioritizing work, recognizing urgency of greeting and servicing customers professionally.
- Properly close Repair Orders (ROs.)
- Must be able to meet (and preferably exceed) productivity expectations set by manager.
- Must follow all established department and company policies, procedures, utilizing best practices.
- Work well in a teamwork environment.
- Must be able to work all scheduled hours, including overtime and weekends, if necessary.
- Assist in dealership physical inventory as scheduled.
- Responsible for own deposit envelope, including balancing cash drawer and closing Parts and Service tickets every day.
- Reconcile sales logs to DOC as scheduled.
- Acceptable attendance is mandatory.
- Perform other tasks as assigned by manager.
- Must be able to perform all essential functions with or without reasonable accommodation.
Additional duties as required. DFWP/EOE
Requirements
- Knowledge of payment methods (checks, money orders, credit cards, etc.)
- Utilize basic math skills.
- Ability to work closely with other departments in order to meet customers' needs and company expectations.
- Perform standard office duties such as filing. computer skills (MSOffice), faxing.
- Excellent telephone skills; able to effectively and professionally communicate with internal and external customers including: vendors, managers, office staff and all other company employees.
- Knowledge of all mail/ package service procedures including, USPS and FedEx.
- Knowledge of processes for extended warranties is a plus.
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