Parts Advisor - Bradenton, United States - Boaters World Marine Centers

Boaters World Marine Centers Bradenton, United States

3 weeks ago

Description

Job Description

Job DescriptionDescription:

About Us: Boater's World Marine Centers is a leading provider of boats, parts, and accessories, committed to serving the needs of boaters across the region. Our Bradenton location is dedicated to offering exceptional customer service and providing boating enthusiasts with the tools and equipment they need to enjoy their time on the water safely and confidently.

Position Overview: We are seeking a motivated and knowledgeable Parts Advisor to join our team at Boater's World Marine Centers in Bradenton. The Parts Advisor will play a crucial role in assisting customers with finding the right parts and accessories for their boats, providing expert advice, and delivering exceptional service.

Responsibilities:

Provide excellent customer service by assisting customers in person, over the phone, and via email with their parts and accessory needs.
Utilize extensive product knowledge to recommend the most suitable parts and accessories for customers' boats, ensuring compatibility and optimal performance.
Maintain accurate inventory records, monitor stock levels, and replenish inventory as needed to meet customer demand.
Process transactions efficiently and accurately, including handling payments, issuing invoices, and arranging for product delivery or pickup.
Offer technical support and guidance to customers on product installation, maintenance, and troubleshooting.
Stay updated on industry trends, new product releases, and manufacturer guidelines through ongoing training and professional development.
Collaborate closely with other team members, including sales associates, service technicians, and management, to provide a seamless customer experience.
Handle customer inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the customer's satisfaction.
Contribute to sales efforts by upselling additional products or services when appropriate and promoting customer loyalty and retention.

Requirements:

Previous experience in a similar role within the marine or service industry preferred.
Excellent communication and interpersonal skills.
Customer-focused with a passion for delivering exceptional service.
Detail-oriented with strong organizational and multitasking abilities.
Ability to work effectively both independently and as part of a team.
Proficiency in computer systems and point-of-sale software.

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