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IT Support Specialist - New York, United States - F2Onsite

F2Onsite New York, United States

2 weeks ago

Description

Job Description

Job Description
Our client is looking for a Desktop Support Technician in New York, NY. Technician must have experience with MAC as there are MAC devices on site.

Desktop Support Technician

Job Summary

Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs

Requirements

Education and Experience:

Typically requires technical school certification or equivalent of 2-3 years of relevant experience
Knowledge of relevant software and hardware systems
May require additional customer-specific certifications or training as required

Skills:

Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended

Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states.

F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix.

Learn more at

WHAT WE DO:

Our focus is Hardware:
Desktops, Laptops, Servers, Printers, POS systems, and LCDs.

We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems.

We close thousands of service calls each week, and do whatever it takes to get our customers up and running again.

We specialize in all types of technology, projects, desktop support and more.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states.