Chat Representative - Framingham, United States - Staples, Inc.

    Staples, Inc.
    Staples, Inc. Framingham, United States

    1 week ago

    Default job background
    Full time
    Description

    Staples is business to business. You're what binds us together.

    Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We're constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

    What you'll be doing:

    • Effectively manage phone, email, and/or chat online workflow
    • Engage and initiate conversations with users visiting our website via live chat.
    • Provide accurate and compelling information about our products and services to potential customers.
    • Guide users through the sales process, from initial contact to purchase, ensuring a smooth and positive experience.
    • Route users to the appropriate support or sales associate when needs become complex/out of chat representatives basic knowledge.

    What you bring to the table:

    • Strong organization and time management skills; able to juggle multiple priorities
    • Effective communications skills, comes across positive
    • Proactive in nature
    • Exceptional typing ability (60 wpm)

    What's needed- Basic Qualifications:

    • High school diploma or GED
    • 1+ year experience in a customer focused, customer service, or sales role

    What's needed- Preferred Qualifications:

    • Previous experience using salesforce or a comparable sales tool
    • Experience using a computer, Excel and Outlook

    We Offer:

    • Inclusive culture with associate-led Business Resource Groups
    • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
    • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more

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