Technology Trainer - New York, United States - City of New York

Description

Job Description

The Bronx District Attorney's Office is seeking a well-qualified staff whose diverse backgrounds reflect an ability to serve the 1.4 million members of the Bronx County community and to pursue a safer Bronx through fair justice. The Information and Technology Bureau is seeking an experienced technology trainer that has a proven record of developing, scheduling and conducting technical training. Candidates should have the ability to provide continuing education to our end-user community and Information Technology team.

JOB RESPONSIBILITIES:

Specific duties will include, but are not limited to, the following:

• Training Needs Assessment:
  • Conduct regular assessments with department heads and employees to identify specific training needs and skill gaps within the organization.
  • Stay updated with the latest technological trends and organizational changes that might necessitate new training.
• Curriculum Development:
  • Design and develop training curricula that cater to the varying levels of tech proficiency across the organization.
  • Update existing training materials to reflect any new software updates, technological tools, or best practices.
• Scheduling and Coordination:
  • Plan and schedule training sessions based on the availability of employees and the urgency of training needs.
  • Coordinate logistics for training sessions, including room bookings, equipment setup, and maintenance/concurrency of materials.
• Conducting Training Sessions:
  • Deliver training sessions in various formats such as in-person workshops, one-on-one coaching, and webinars.
  • Use engaging training methods and tools to enhance learning outcomes, such as interactive sessions, hands-on practice, and group discussions.
• Evaluating Training Effectiveness:
  • Develop and implement evaluation methods to assess the effectiveness of training programs.
  • Collect feedback from participants to identify areas for improvement and measure the increase in competency post-training.
• Technology Advocacy:
  • Act as a champion for the adoption of new technologies within the organization.
  • Encourage continuous learning and exploration of technology among employees.
• Support and Follow-Up:
  • Provide ongoing support and resources to employees post-training to ensure technology adoption and to address any questions or challenges.
  • Conduct follow-up sessions or refresher courses as needed to reinforce learning and proficiency.
• Collaboration with IT and Other Departments:
  • Work closely with the IT department and software vendors to understand the technical aspects and updates of tools and systems.
  • Liaise with department heads to align training with organizational goals and department-specific needs.
• Maintenance Records:
  • Keep detailed records of training activities, attendance, and progress of participants.
  • Maintain, upgrade, monitor, and enhance existing low-code/Power App applications, Power Automate Flows, SharePoint Lists and associated user permissions aligned to the strategic plan of ITB.
  • Analyze data from training sessions to identify trends, successes, and areas needing attention.
• Professional Development:
  • Stay informed about best practices in technology training and adult learning principles.
  • Participate in professional development opportunities to enhance skills and knowledge in technology and training methodologies.

QUALIFICATIONS:

• A Baccalaureate degree in Information Technology, Computer Science, Education, or a related field. Some positions may require a master's degree or specific technical certifications.
• Certifications related to instructional design or adult education, such as Certified Professional in Learning and Performance (CPLP) or Certified Technical Trainer (CTT+).
• Proficiency in the technology or software being taught, such as agency platforms (Legito, NICE, etc.), cybersecurity principles, and specific software applications (e.g., Microsoft Office, Adobe Creative Suite).
• Familiarity with learning management systems (LMS) and online teaching platforms.
• Ability to keep up with technological advancements and learn new technologies as required.
• Strong verbal and written communication skills to explain complex technical concepts in a clear and understandable manner.
• Experience in curriculum development and instructional design, including the ability to create engaging lesson plans and materials.
• Proficient in various teaching methodologies suited for adult learners, including hands-on training, online instruction, and classroom teaching.
• Ability to assess learner progress and provide constructive feedback.
• Experience working in a technology-related field, providing a practical perspective to the training material.
• Previous experience as a trainer, teacher, or educator, particularly in technology or a related field, is highly beneficial.
• Patience and adaptability to cater to learners with different skill levels and learning speeds.
• Strong interpersonal skills to engage and motivate learners.
• Problem-solving skills to address technical issues that may arise during training.
• Familiarity with e-learning development tools and software.
• Understanding of adult learning principles and methodologies.
• Ability to manage multiple projects and tasks efficiently.

- Patience and adaptability to cater to learners with different skill levels and learning speeds.

- Strong interpersonal skills to engage and motivate learners.

- Problem-solving skills to address technical issues that may arise during training.

- Familiarity with e-learning development tools and software.

- Understanding of adult learning principles and methodologies.

- Ability to manage multiple projects and tasks efficiently.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.