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    • Assistant Manager Customer Care Center - White River Junction - Mascoma Bank

    Mascoma Bank
    Mascoma Bank White River Junction

    1 month ago

    Default job background
    Full time
    Description

    Job Title:

    Assistant Manager - Customer Care Center

    About the Role:

    Mascoma Bank is currently seeking a skilled Assistant Manager to lead our Customer Care Center team. As a key member of our operations, you will be responsible for delivering exceptional customer experiences and ensuring the efficiency and compliance of our functions.

    Key Responsibilities:

    • Lead and manage a team of Customer Care Center Representatives
    • Develop and implement strategies to improve customer satisfaction and loyalty
    • Maintain high-quality standards and ensure compliance with regulatory requirements
    • Collaborate with the Customer Care Center Manager to drive business results

    Requirements:

    • 1-3 years of management experience in a call center environment
    • Excellent interpersonal communication skills and ability to empathize with customers
    • Able to maintain composure in fast-paced environments
    • Prior banking experience preferred

    Work Environment:

    This role can be performed on-site in our Operations Center in White River Junction, VT or at our branch location in Charlestown, NH.

    Diversity and Inclusion:

    Mascoma Bank values diversity and inclusion in the workplace. We strive to create a welcoming environment for all employees and customers, promoting mutual respect and trust.

    Benefits:

    Mascoma Bank offers competitive compensation, contemporary benefits, and opportunities for growth and development. We are committed to recruiting and retaining a diverse talent pool and promoting professional development through workshops and training programs.

    About Mascoma Bank:

    Mascoma Bank is a Certified B Corporation and an Affirmative Action and Equal Opportunity Employer. Our vision is to be a force for positive change in our communities and among our customers and employees.

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