Dealer Trainer - Reno, United States - Affinity Development Group

Description

Job Description

SUMMARY

The Dealer Field Support department aims to provide training and assistance to ensure auto dealers in the Auto Program achieve success. Dealer Trainers play a key role in supporting Dealers in their assigned territory by conducting thorough phone-based training sessions on various topics and updating Dealer files following established processes. Trainers must deliver content confidently and professionally during training calls while working collaboratively within a service-oriented team. They also offer administrative support to the Field team by aiding Costco Auto Program Dealers and Zone Business Consultants.

• Facilitate phone-based training sessions on a variety of topics related to our Auto Programs, including website and program tool usage
• Assist Dealers with post-training program certification
• Respond to incoming calls and Dealer requests after training
• Establish rapport with assigned Dealers and Field Representatives
• Update Dealer information in the CRM software through online tickets
• Provide ongoing support to Field Representatives in assigned territories
• Document all Dealer interactions in the CRM software
• Communicate scheduling needs to Dealer Schedulers
• Participate in manufacturer promotions by training program Dealers
• Attend department meetings and maintain communication with managers
• Coordinate training sessions with Dealers
• Update dealer information in the database through tickets
• Handle Dealer inquiries promptly and professionally via phone
• Make outbound calls for training and scheduling purposes
• Ensure all inbound calls are answered professionally
• Perform other assigned duties

REQUIREMENTS/QUALIFICATIONS

• Two-year College or university degree or related experience
• Strong follow-up, relationship building, and interpersonal skills
• Detail-oriented with the ability to multitask and stay organized
• Friendly and positive attitude
• Self-motivated and able to work independently
• Continuous learning mindset
• Excellent written and verbal communication skills
• Comfortable with phone communication
• Team player with flexibility and adaptability
• Ability to meet deadlines
• Proficiency in Microsoft Office and internet usage

Company Description

Costco Auto Program enhances Costco membership benefits by providing exclusive savings and a hassle-free buying experience through an extensive network of Approved Dealerships and partnerships with vehicle manufacturers. With headquarters in San Diego, California, and an office in Reno, Nevada, Costco Auto Program offers numerous opportunities for professional advancement and career growth.