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    Customer Care Analyst - Greenville, United States - TD SYNNEX Corporation

    TD SYNNEX Corporation
    TD SYNNEX Corporation Greenville, United States

    3 weeks ago

    Default job background
    Full time
    Description

    TD SYNNEX connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. TD SYNNEX is ranked No. 63 on the Fortune 500 and has been named one of Fortune's World's Most Admired Companies for nine straight years.


    A Customer Care Analyst provides telephone and e-mail support to customers in resolving more complex shipping, credit and returns issues.

    What You'll Do

    • Provides the highest level of customer service at all times to internal and external customers.
    • Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc.
    • Follows department guidelines for methods of research and accuracy.
    • Utilizes all necessary internal applications.
    • Interacts with associated internal department to resolve issues.
    • Maintains notes in appropriate systems.
    • Creates follow-ups with customers in order to provide the best customer experience.
    • Identifies issues that need escalation and passes on to the appropriate person.
    • Performs additional duties as assigned.
    • Meets attendance and punctuality standards.


    What We're Looking For:

    • High School Diploma plus related customer service experience within a similar role and/or equivalent education and experience, Bachelor's Degree preferred.
    • Working knowledge of Customer Service processes with the proven ability to multi-task and prioritize.
    • Must possess professional phone manners as well as established verbal and written communication skills.
    • Established background practicing good judgement and initiative in resolving problems and making recommendations for better servicing customers.
    • Proven ability to create and leverage structured continuous improvement programs with quantitative and qualitative results.
    • Demonstrated analytical & communication skills including listening and negotiating skills, organizational and multi-tasking skills as well as a high degree of quality customer service and proven dependability.
    • Advanced skills in Microsoft Office (Excel, Word and Outlook, PowerPoint, etc.).

    Don't meet every single requirement? Apply anyway.

    At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

    We are committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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